Five Guys — Restaurant in Laurel

I visited this location with my family Saturday 9/14/24. We were greeted with a smile and welcome- no major crowd in line fast and prompt service. However, my boyfriend ordered my food with an allergen product unaware for his own reasons. I went back in to ask for an adjustment to my sandwich. I ordered a grill cheese single party and bacon.

I cannot eat mayo so I asked if I could get my sandwich remade with out it. Lily the grill cook yelled over the counter from the grill telling me it can’t be done and she could make me a sandwich that was less than what we had paid for. Unexceptional. First, speaking to me from the grill, secondly you aren’t the manager so why are you yelling g at me from your station. Lily was disrespectful and not customer friendly. I then asked was she the manager and she ignored me. A male employee proceeded to get the manager- Daniel I believe appropriately took care of my concern servicing me with a customer service approach. My concern and issue is with the employee Lily who aggressively spoke to a paying customer spending over 50+ to feed my family and you tell me what you can’t do.

What she could have done was kept her mouth closed and appointed me to a manager instead of yelling from the grill demanding what I can’t have so I asked either a correct sandwich or my money back. The manager that day Daniel was helping and I want to highlight his exceptional service in a time of distress. I was with my daughter who has Diabetes and needed to eat ASAP. They were able to serve my daughter hot fries 🍟 and I appreciate that. However Lily needs...

Five Guys on Beacon has set the bar high with their incredible cheeseburger. From the moment you take that first bite, you're greeted with a burst of flavors that epitomize burger perfection. The beef patty is cooked to juicy perfection, paired seamlessly with melted cheese that oozes with each mouthful. The freshness of the toppings, including crisp lettuce, ripe tomatoes, and flavorful pickles, adds a delightful crunch and complements the savory meat and cheese perfectly.

The attention to detail is evident in every aspect of the burger. The buns are perfectly toasted, adding a subtle crunch that holds everything together without getting soggy. The quality of the ingredients truly stands out, and you can taste the care and dedication that goes into crafting each burger.

Beyond the food, the atmosphere at Five Guys on Beacon is welcoming and vibrant. The staff are friendly and attentive, ensuring a pleasant dining experience from start to finish. Whether you're dining in or taking out, the service is consistently top-notch.

If you're a burger aficionado, the cheeseburger at Five Guys on Beacon is an absolute must-try. It's a harmonious blend of flavors and textures that will leave you craving more. Five stars for delivering...

My recent visit was great! The guy at the cash register had high-quality customer service and tried up-selling a milkshake and some other items to me, lol. He greeted me before I got to the counter to order. He asked me about the different items I wanted on my burger and made sure I walked away with what I wanted.

I ordered the $13.99 meal deal they've been promoting for the last couple of months. The food was hot and fresh. The fries were amazing as usual. I think Five Guys has the beat fries, by the way. They're crispy on the edges but also somewhat soft, which gives you the perfect balance.

I got a cheeseburger with lettuce, tomato, mayonnaise, ketchup, and mustard, and it was amazing. I also gave them a small tip, which is why I think my little fry order was overflowing in the bag. Five Guys is my "go-to" when I want to grab a quick burger with some delicious Cajun fries. They're a little on the expensive side, so I'm glad they have that deal. I'll...