Popeyes Louisiana Kitchen — Restaurant in Laurel

I had the new Popeyes chicken sandwich.The bag felt lighter than I remembered. But it had been a long time since I'd eaten the sandwich. The first time I tried the sandwich, it was stacked. The chicken was thick, the bun was thick, and even the pickles looked like they'd been plucked from an ad. At first glance, the new sandwich looked different. The bun was lighter and smaller than I remembered, and it all just looked smaller.The old sandwich had dappled waves of batter on a piece of chicken thicker than my wrist is wide. The bun was perky and smooth, while thick slices of pickle peeked out from under the chicken. But the new one looked more like your typical fast-food chicken sandwich: beige, beige, and a hint of something else. The first time I tried the sandwich, I was impressed by the perfect balance of its plentiful ingredients. And don't get me wrong, the new sandwich was far from bad. The chicken was as flaky and juicy as ever. The original bun was a darker shade of brown, and it held its shape better. The bun on the new sandwich was definitely lighter, flatter, and smaller, though it still tasted excellent: sweet potato brioche with great structural integrity. The original sandwich had three large slabs of pickles: bright green, thick, and crunchy. The new sandwich had just two measly pickle slices that were less green, less thick, and less crunchy than its predecessors. On the old sandwich, the battered chicken outsized its bun, and there was plenty of mayo to glue it all together. On the new sandwich, the chicken was noticeably smaller. The batter was just fine, though I would no longer describe it as "dappled." There also seemed to be less mayo. I was not able to take it anymore, this new Popeye's chicken sandwich was a sham. As I was quickly overcome with rage, I grabbed the nearest patron in my local Maryland Popeye's and stabbed him in the upper chest. I then fled the scene and am currently on the run from the police. I am posting this so you don't make the same mistake I did and...

WORST POPEYES LOCATION EVER!! ASSOCIATES LIE SAYING THEY ARE A MANAGER WHENEVER PRESENTED WITH AN ISSUE & THEN NEVER OFFER A SOLUTION, THEN ARE UNWILLING TO HELP RESOLVE THE PROBLEM. THE CORPORATE LINE IS NO BETTER & HAS EQUALLY RUDE, INCOMPETENT, UNPROFESSIONAL EMPLOYEES!! As much money that is spent at this franchise by all, I’m appalled with the lack of customer care given.

Calvin in guest services is one of the MOST DISRESPECTFUL, UNPROFESSIONAL individuals that I have dealt with in a long time! He had the audacity to disconnect my call due to the fact that I asked for a supervisor/manger immediately or for their individual contact info when I was informed that I could not obtain immediate confirmation of my refund for food not received, but marked ‘delivered’ through the app.

Additionally, employee Teresa (whom identified herself as the manager on duty) at the Baltimore Ave, Laurel, MD location provides the same type of unhelpful, unprofessional service when contacted about the order that wasn’t received. All she continued to say is that the delivery service needed to be contacted although the order was placed through the app & was still at the restaurant upon contact.

THIS LOCATION NEEDS A MAJOR ASSESSMENT OF THE POOR CUSTOMER SERVICE & LACK OF MANAGEMENT...

Chaaas, uh uh! No ma'am, no ham, and no spam! I should have learned the last three time I went here. The lines outside are ridiculously long, then when I got to the window no one took my order- I thought it wasn't working. But when I moved up, a guy came on the speaker and took the guy's order who was behind me. I got to the window-finally! I gave the guy my order. Well, he just did what he wanted. I asked for three chicken, three biscuits, and cole slaw. You can't mess that up; I'm right in the window. Sure enough! The guy gave me three chicken, 1 biscuit and everything else. What is the purpose of asking, and then paying for what you want, if they just give you what they want? And yall, wait for it, after that long wait: THE CHICKEN WAS SALTY!! JEE--ZUSS!!! TAKE THE WHEEL. I DIDNT KNOW WHETHER TO PASS OUT OR CUSS THEM OUT. I DROVE HERE AND WAITED IN THAT LONG LINE FOR THAT? YOU JUST CAN'T MAKE THIS STUFF UP. THEY LOST ME!! AND YOU CAN WRITE THE BOOK ON THAT. MY HARD EARNED COINS ARE TOO GOOD FOR THIS SUB-PAR PLACE. CHIK-FIL-A GETS IT RIGHT EVERY TIME. GO THERE FOLKS, SO WORTH THE MONEY, AND THEY WON'T KEEP YOU WAITING BECAUSE IT'S THEIR PLEASURE TO SERVE YOU....