Subway — Restaurant in Laurel

I’m over it! I called my bank yesterday and put in a FRAUDULENT TRANSACTION over my online subway order!

A week ago today I made an order on the Subway app at this location accidentally. I’ve never made this mistake on the subway app before. I couldn’t cancel it myself so I called the store and the lady on the phone said she couldn’t speak english after I told her what happened. I told her my order needs to be canceled & she keeps asking me in English what my order was and I told her. Then she says she has the order and then when I explain & ask her to cancel it, she says again, she doesn’t speak english.

I tell her to get her supervisor to help and she tells me again “I’m sorry, they’re no here. I don’t speak english. Call subway.” and then when I ask where to call, she goes “I’m so sorry, I don’t know the number, call the app. I can speak english. so sorry. i see ur order.”

I was so angry, I hung up. They were very lucky I was on the other side of town. This was so unprofessional that they had NO ONE who could help. THIS LANGUAGE BARRIER ISNT SAFE AT ALL FOR THE EMPLOYEES & CUSTOMERS TOGETHER BECUZ IT CAN CREATE HOSTIL SITUATIONS! It’ve very sad to read these comments and see these complaints. Be responsible to your employees and respect you customers!!!

SUBWAY’S CUSTOMER SERVICE DOESN’T EXIST! I HAD TO CALL MY BANK TO GET MY MONEY BACK!!! THE SUBWAY APP DOESNT...

Horrible customer service. I went in to get a sandwich and take my 2 yr old to the bathroom. They have a sign up that says bathroom for paying customers only ,which I agree with. I went to the bathroom 1st since my 2yr old had to go really bad.. I soon found out it was locked so I went back to the front to ask for a key but before i could ask a lady said " you need a key. You didn't ask so I didn't tell you". Once I got back from the bathroom I addressed the lady letting her know that her response was rude and maybe to avoid confusion she should put a sign that says. Bathroom Door locked must use key. She responded "no, you didn't ask. So I didn't tell. Every customer ask." I had never been to this subway before today. I will purchased my daughter food but I will...

Rushing to make my sandwich was messy but I didn't mind since it was going down the same way. But then they wouldn't take my subway card to add on points...i was there a few days ago and they are saying now they don't. But what really pushed it was that after I took my receipt and food. I walked 20 ft away from the shop realizing that I didn't get my change back. Cashier with no confidence to and trying to make it sound like she did but I checked my pockets with no change back.

Be careful if you spend anything from there with very little...