Taco Bell — Restaurant in Laurens

My friend & I placed a mobile order at 8:54 pm. The visit started out bad because they didn’t have Baja Blast, made us park/wait then we were missing a taco. Got this resolved and headed home to Clinton (~15 min. from Laurens). There's a Taco Bell/KFC combo restaurant there, but they randomly close early or don’t have items in stock. We drive to Laurens bc they USUALLY have better food & service. We noticed several issues right off the bat as we started eating:

-1 taco was missing lettuce (only had beef & cheese) -1 chicken quesadilla wasn’t cut -chicken flatbread melt didn’t have any sauce. Just cheese & chicken -nacho bell grande chips were burnt & tasted stale -The chicken on both quesadillas & the chicken flatbread melt was hard as a rock & had a weird plastic-like consistency. Literally couldn't chew it bc it was so hard/inedible. Had to spit it out back into the bag!

At 9:39, we called the store & told them about this. They said they could remake the chicken items bc they just trashed the old batch and made a new one. However, said there was nothing they could do about the nachos because the chips are “made in the morning." Burnt yet still being served? We asked if we could get a refund & were told to come back up to the store.

We brought the food, left around 9:43 & got there at 9:59. The lobby was locked, so we stood and waited until a female employee looked up, saw us & started laughing. She finally let us in, we went to the counter & tried explaining the problem. She immediately cut us off and said “I know who you are,” & said they don't issue refunds. We told her about the phone call, but she just repeated herself & said they don't issue refunds. My friend mentioned she has received a refund before at a TB in Simpsonville, but the lady said that that is a “different company.” We asked to speak with a manager & she said she was the general manager. We asked her for a refund again and tried showing her the food. She told us that it was no wonder the food looked the way it did because we “let it sit out for 2 hours.” We pointed out that we hadn’t even received the food until right around 9:00, live 15 minutes away, called at 9:39 & got back by 9:59. She continued to insist that nothing was wrong with the food & that it was our fault for letting the food sit out so long. We pulled out the chicken to show her how hard and abnormal it was. We showed her how burnt/hard the chips were by tapping one on the counter. She blamed this on us & said nobody ever complains about food at this location. We asked again for a refund just for the messed up items, not even the whole order. She told us that she would refund us this one time, but that we were no longer welcome back as we “complain every time we come up there.” We've never had an issue here before & as mentioned, drive further to come to this TB because of previous better customer service & food UNTIL TODAY. She ignored me & said we're going to get her in trouble with her higher-ups & she knows we don’t care because we just want to “get our way and get what we want.” I asked her verbatim if we're actually banned from this location & she said yes. I asked if she would give our phone numbers to her higher ups & she said “no they aren’t going to care.” She gave us cash, but the way we were treated ended up being an even larger issue than the food. She repeatedly cut us off, talked over us, invalidated our complaints, accused us of tampering with the food & called my friend aggressive repeatedly. We've never been treated like this at a fast food establishment, let alone a Taco Bell MUCH LESS by the alleged general manager. I say ‘alleged’ because I would like to believe that Taco Bell would not assign such a high role to somebody who provides this kind of behavior to paying customers, but also because the official Taco Bell website says they are actively hiring and looking for someone to fill the GM position at this location. I am extremely frustrated, dumbfounded & baffled that we were treated like this all because we wanted the food & the quality that...

WORSE taco bell EVER! Customer service is horrible and the food is never right!!! Went there tonight ordered the #11 that's three doritos locos tacos, order two additional soft tacos and mini chicken quesadillas. Got home I had regular tacos NO doritos locos like I ordered. So I call and ask to speak to the manager, then i was asked who i was??? Like really? Who am i? Like it's a house call? So I say I am a customer that isnt happy with her order being wrong. The guy gets back on the phone and says "the manager is busy right now" I said seriously? So you mean to tell me he has a unhappy customer and that all he has to say? Not can I take your name and number or could you call back. So I told the guy on the phone exactly that and he says hes on the line right now so I say so he must be the one who f*ed up my order then? The guy says ma'am ima have to ask you not to say cuss, lol. I'm livid at this point. I told him that is was fine I'd be calling corporate in the morning to discuss the situation. The guy then says well if you can wait I'll get him to come to the phone. So the MANAGER gets on the phone and I tell him I ordered the number 11 that's not what I received he says ok!?! I said ok so yall messed up my order and since your on the line you must have been the one to mess it up. He says just bc I'm on line dont mean I did it. I said you know what sir what is your name he tells me HE DOESNT HAVE RO GIVE ME HIS NAME! UNBELIEVABLE!!!! I then tell him as a manager if a customer ask for your name why not give it to them unless you feel you have done something wrong he then says "William and you dont have to get an attitude and hangs up on me!!!!! I will be making a call to corporate in the a.m and the store manager. DO NOT GO HERE FOOD AND EMPLOYESS ARE...

To be fair, before i reviewed here, i wanted to do so after more than 1 visit. I've been to this new location 3 different times..I can honestly say that I will NEVER be back here EVER again. On my very first visit, just a few days after this location opened , it was in the late afternoon. 5 other customers other than myself was there, and we found the restaraunt was being ran by several very inmature teenagers, many of which were at one point, yelling back out into the lobby when other teenagers they knew came in. The young lady I took to be either the manager on duty or the crew leader came out and sat down with the guys she knew, and began telling them how to answer the questions on the survey on the receipt so "she & her store" would get a good review. And yes, our very first order was WRONG, so was the order on the next 2 visits. Tonight was the last straw when my daughter ordered via drive thru, and YES several items were just left out. I called the restaraunt, the manager informed me I could come back, Not Happening, we live 15+miles away.

I would tell anyone to avoid this place...