Sonic Drive-In — Restaurant in South Carolina

As a patron the food is good. However there is no atmosphere. The only tables are outside. And after 8:00 or so the teenagers show up in loud trucks and loud vehicles and crowd the place. As a doordasher the app says to pull into a stall and press the red button. There's a 50/50 chance that you'll either pull into a stall where the screen is not on, or you get an answer of we're drive through only. And if it's busy you've taken the time to pull into a stall and two more cars have gotten in front of you. The only way to let them know that you are there for a doordash is to go to the drive-thru if the stalls are closed. And usually the line is about five deep so it takes two or three cars to get just to the speaker box. There have only been a few occasions where they have come out the side door to deliver my customers order so that I can pull out of line and get them their food. There needs to be one or two dedicated stalls for doordashing people so that the people that are working inside know that we have arrived. There have been times that I have waited 12 minutes on food when the app says the order should have been prepared at a certain time 12 minutes before hand. I will say however that most of the employees are very friendly, but the biggest complaint that I have is the wait. Overall I would give them a C+, because their food is good and they do have nice employees. It just gets really crowded and it's a very small area. Also when the teenagers are there it is very...

Ordered ahead on the app for 3 milkshakes. Got to drive thru speaker around 8:10. Confirmed we ordered ahead. As we waited, we noticed our shakes on the counter. Nobody brought us our order. When I finally got to the window at 8:32 the shakes were handed to us. They were soup. I said I didn't want to pay for soup to which the lady responded that they were overwhelmed and seemed upset that I didn't want hot milkshakes. I told her I was sorry.

She then told me it would take 5 more minutes to get them remade. We watched through the window as the people in the kitchen then complained for the next little while.

We waited 8 minutes and then after she handed us the last one she told us they weren't supposed to remake shakes and acted like it was our fault. Literally blaming me and I was the one that waited around 40 minutes for ice cream that I ordered ahead. After this started a hollering match, the manager peaked her head out but said nothing. Literally said nothing. This is NOT how you treat customers.

If you can't get my food to me in a timely manner, let me know so I can go elsewhere. If you plan to blame your customers because you can't be bothered to run prepaid food outside, don't work in fast food. I think the people here need to take a course from Chick-fil-A where you keep your attitude to yourself and treat your customers with respect.

I won't be bringing my family back here...

We pulled up to the stalls around 9:50am to grab breakfast. No one answered, so after some time, we went through the drive-through. While in line, we ordered on the app in hopes that our order would be right. It took about 15 minutes to get our food. We parked in a stall to eat. I opened my breakfast burrito and it wasn't what we ordered. We ordered a bacon and cheese burrito with no cheese. Opened it to a sausage, egg, and cheese burrito. I went and tried knocking on the door. Couldn't get anyones attention. Tried getting to the drive-through window, but there were a number of cars waiting. Tried hitting the button on the call box with no response. I walked down to the drive-through box and still couldn't get someone, so I went to the drive-through door and knocked again. Finally, someone came and responded to me. They seemed annoyed that I was knocking. Explained the situation, and they made the correct burrito. The food tasted good once we finally got the right order. I understand that they are probably short staffed, but an order on the app shouldn't be wrong. And if you can't run food out to the stalls, you...