Taco Bell — Restaurant in Lawrence

My work buddies and I stopped in for a quick lunch yesterday 4/9/25 around 12pm. I have to say to all 4 of us, the young Hailey girl was amazing. Though we all could hear someone in the back clearly yelling at her or someone else in the back area where the food is made. This girl put a smile on her face and made our day the best. We asked if everyone is ok and she smiled and told us all was well and that she was sorry we had to hear all of that. “we are here to make our guests happy can I offer you all a refill or something else to fix this” we said no can we offer you help. She smiled again and said all was great. Staff like this is why we will be back. It definitely was not the cold food and not the yelling coming from the boss in the back room. It’s not good to yell at staff the way this lady was yelling at whomever she was yelling at. Clearly was the manager yelling at her employees for not taking out trash or something like that.

Manager: “do I need to start to writing people up for the small shit”

To the staff we understand and thank you for your service

To the manager. You need to learn how to talk to your staff and if customers are in the store don’t yell at your staff. As a Forman I try not to yell at my staff at all. I get in there and show them how it is done. Yelling “ do I need to start writing people up for small shit” is not the way to go. Maybe corporate can offer you some training on how to effectively and efficiently motivate and...

I have been here twice since they reopened. The first time was good service and food. This time when we pulled in the lot almost looked as if they were closed but they were not. Only 2 people were there and our food was sub par for a $30 order for 2 people. We ordered a Mexican Pizza extra cheese and sourcream, Burrito Supreme with extra cheese, 2 Hard Tacos with extra cheese, Pintos and Beans, Cheese Fries and 2 Pepsi's. The Burrito Supreme I started eating and was wondering where the toppings were, so I opened it up and all the toppings were at the bottom and no extra cheese. Plus, they are supposed to call your name when your order is ready. The guy comes to the counter a bag looks aroind then at me and says nothing so I asked if it was mine considering the fact there is all these services that come to pick up food I did not want to get someone elses food. So lazy you can not even call out a name. I will take my business back down to Oaklandon Road even though it is a 20 minute drive from my houses vs. this one which is a 5 minute drive and that is saying something...

They messed up my order. That's not a problem, it happens. The problem came when I called to let them know about it. Instead of a quick apology and trying to make it right, the cashier was clearly irritated with me. They left off my Cinnamon twists and sauces. His response was "So... JUST the cinnamon twists?" First off, even if it was JUST the cinnamon twists, I paid for those and didn't get them. Second, I ordered 10 tacos and got no sauce, that's a lot of dry tacos. I went back up for my sauces and twists and he was again clearly irritated with me. In the end, I was given a half full bag of cinnamon twists, no apology for anything and a very negative experience. We just moved out here, and will definitely be using a different taco bell...