Sweet Tooth Fairy — Restaurant in Layton

Before you start reading my official review, I would like for each & everyone of you to scroll to bottom & read the response I received from the business first regarding my unsatisfactory experience. Bottom line is, if you ordered a product & paid for it but didn't receive the product you paid for...They'll talk to their staff & reeducate them on how to follow a custom order correctly. If you suggest to them it's like you're eating & tasting 3 day old stale cupcakes with rock hard frosting.... They'll talk to their staff & reeducate them on the first in, first out rule. They will say they are sorry but basically in a nutshell, we have your money, were not going to make it right & basically have a good day. So dismissive, so unprofessional. Never in my 27 years of working in the food industry have I ever had another professional just dismiss my concerns. I will never support this business ever again. As a person who is genuinely compassionate about making people feel good & bringing joy to their lives through food, it breaks my heart to be treated this way. You never know what a person is going through in life, so if they express a concern..... Embrace it. Address it. Show empathy. Make it right. Make it better. Wow.

Sooooooooooooooo...These cupcakes were not quite what I expected. Besides the look of the cupcakes to make them Instagram worthy, the quality of them, not so much. I believe the Sweet Tooth Fairy won cupcake wars but I didn't realize how long ago this actually was. The sponge itself was extremely dense, dry & almost flavorless. I was hoping for a light, fluffy, airy & moist!! Moist cupcake but it was seriously the complete opposite. I opted for the deluxe cupcakes which means you can decided what type of pastry cream to put inside the cakes. When we cut the cupcakes in half, there was barely any pastry cream inside. I should have scooped it out to measure how many grams of cream was in the middle. It had to be less than teaspoon. Less than a teaspoon!! There were two cupcakes that had no pastry cream in them as well. They were the two I specifically said, please do the Bavarian cream inside. There was none inside. What else. The frosting!! Not very smooth or velvety tasting. It was hard & waaaaaaaay too sweet. I thought this would be an excellent bakery to order cupcakes from for my daughter's 23rd birthday which we celebrated on Superbowl Sunday. I wish I would have had the extra time to make the cupcakes myself but I had a ton of cooking to do that weekend. And I wanted to do something special for her. She honestly only ate half of one cupcake. My heart was so saddened inside. I can honestly say my purchase was not worth the $40 I spent for a dozen cupcakes!? I will definitely bake my own the next...

Edit: although the presentation was not as expected, after tasting the cake it leaves us less frustrated with the experience. The flavor of the cake is absolutely fantastic. The fairy cake is very dense but moist and the buttercream frosting is just sweet enough and full of flavor. Still wish that the process of creating the cake was more personalized and cooperative, but overall we are willing to try Sweet Tooth Fairy again - knowing what our options are and what exactly needs to be discussed. The flavor definitely bumps our rating up a couple of stars.

First impression: Disappointed. My husband decided he wanted to splurge a bit and get me a professional cake for my birthday this year. He looked up some bakeries near by and found Sweet Tooth Fairy, he saw they had some good reviews and also noticed their participation in cupcake wars - a show he knows I like to watch. He went in to order something special - my being a lover of dark colors and astrology, he asked for a dark frosted cake with a starry night feel - he was told no to any dark colors because it “makes too much of a mess” so he asked what they could offer and they suggested a lavender/light violet color, he agreed and continued with personalizing the cake, which didn’t take long considering they didn’t give him many options. He paid and left a tip hoping it would give some influence to do a good job. When picking up the cake he was immediately disappointed - He went in wanting a dark colored cake, decorated with at least some piped borders and the usual cursive “happy birthday” on top - and came out with a very plain Jane creation, I am aware minimalism is a style right now, but that is not what he had asked for so he was left shocked. He decided to then go to a local store to buy some decorations so it atleast would have some personal touch that he was wanting. It’s hard to even review the presented cake because there’s not much to review. The frosting is not colored at all like he was told it would be and the font is not centered nor very elegant. He is dissatisfied and I am frustrated on his behalf because I know how busy of a person he is and how much effort it must have taken him to find the time out of his day to do something special for me without me noticing. We have not tasted the cake yet, but I am crossing my fingers the flavor lives up to the price. Unfortunately, this experience made us feel like we should have shopped a big box store instead, we could have gotten the cake design we wanted for half...

My fiancé and I went into Sweet Tooth Fairy for our tasting to decide what we wanted for our wedding. The girl at the desk brought out our tray, set it down and said that the baker would be out shortly. We had 5 people in total, they sat us at a table for 2. They did not offer to pull up any chairs or extra seats. They also did not give us any napkins or enough utensils. The cupcakes themselves were delicious, no complaints there. The baker proceeded to walk past us back and forth 4 times saying "I promise I'll be out soon". By the time we had tasted all of the cakes and frosting we still hadn't talked to the baker. Instead they sent out an intern to talk to us. She asked us if we had decided what we wanted, however we didn't know pricing, or designs or any other info. Since she was just an intern she did not have any answers to our questions and had to keep running back and forth to ask the baker who was still in the kitchen. As she was doing that we realized that we had not been offered any of the cupcakes that were in the display case, just the basic flavors. We asked the intern if we could sample those and she told us that it would be an extra cost. She also said there was nothing in the case that we hadn't already tasted, however everything in the case was different then what we had sampled. She also told us that those flavors in the case are seasonal. Our wedding is in October, so we asked what flavors they would have then, she couldn't answer that. We asked if the baker was going to come out and speak to us, but with no such luck. She was doing inventory according to the intern. I might add that each time she had to go back to the kitchen she was back there for about 10 minutes. We also did not get any discounts for ordering catering, the price was per cupcake ($3.00). We really felt like they should take these appointments more seriously. We were treated like 2nd class citizens, but we were giving them $200 for their food.

In short, the people were rude, the service sucked and no information was given. They have lost our catering business and our business in general for the future. Bad customer service is unacceptable...