Dutch Bros Coffee — Restaurant in League City

I enjoy the coffee and I appreciate the friendly personalities. But the drive-through experience and queuing is ridiculous. There are three lanes and the sign says pull up to the shortest line. When I pulled up in the center lane, I was waiting for the line to move forward. A couple minutes later, a car to the right pulled up and shortly a minute after that, a car to the left pulled up. The employee finally walked out to take orders from an iPad. But being in the center lane proved to be the worst position. All 3 lanes will merge into 1 ahead of me. The employee walked over to the person on my right and the customer in the car let them know that I was in front of them. The employee then told the customer she had a process to follow. After taking that order, she walked all the way over to my left and took the next car’s order (now 2 cars that came after me). Not good, especially when you want coffee. 😵‍💫 I do not know of any other multilane drive-through system this chaotic and not customer friendly. Once I was approached, I politely told them I’m not going to order and I’m going to drive out. I was not coming back. I then parked and went to the walk up window, shared my experience and let them know. I will never be a customer again. Most of my reviews highlight the positives of my experience. My only conflicting issue is I still have money left on my App. 😃 Even if I’m lucky enough to be in the right queue secret somebody else may be getting screwed. There are too many other coffee shops around to worry anymore about it. But the experience alone was enough to warn others. I am in the business of customer service, and you don’t allow a process to exist just because it is the process. You Analyze it, improve it, redefined it, especially if your business is about customer service. My feedback is focused on this experience in the drive-through system. Not the individuals who work there, My experience with them in the past has been very positive. At least if you walk up, there’s a...

⭐️⭐️⭐️⭐️⭐️ This Dutch Bros never disappoints! From the moment you pull up, the energy is contagious—the team is always smiling, friendly, and genuinely makes you feel like a regular, even if it’s your first time. The service is fast, but never rushed, and they somehow remember your name and order with ease. ❤️🥳

The drinks are absolutely next-level. Whether it’s a Rebel energy drink, a perfectly crafted latte, or one of their fun seasonal drinks, everything tastes fresh and customized exactly how you want it. My personal favorite is (i know I’m boring 🤣) ice breve and it comes out perfect every time. 🤣. I also enjoy a Golden Eagle when i splurge too 🤣

What I love most is the vibe—good music, positive energy, and a crew that clearly loves what they do. It’s not just grabbing coffee; it’s an experience that brightens your day.

If you’re looking for more than just caffeine, Dutch Bros is the place. Five stars...

The only thing I don't like is unlike the other 3 dutch brothers i go to. The workers at this one don't pay attention to who pulls up first like the others they just go to whatever car is in the line even if people have been waiting 10-30 minutes if a line is shorter and a car pulls up they go to that car that just pulled up instead of the ones who have been waiting for 10-30 mins. Please get onto them about that or close the 3rd lane down and only have 2 available untill they learn how to take orders in the order the cars pulled up. The other dutch bros places I go to do it....