Jersey Mike's Subs — Restaurant in League City

I am a frequent customer here for lunch after work and generally love it. I also normally do not write reviews,especially bad ones. With that being said my boyfriend and I went here for some lunch after a work out and were really looking forward to it. When we got here ,there was an elderly guy waiting in line. The team member quietly asked him to step aside 3 times. After the 3rd time I decided to speak up and help, thinking maybe he just could hear well. He turned around and looked and me and kept standing there. The team member asked him again. He finally moved. When we go to the front of the line the team member just stood there and stared at us,didn't asked what we wanted or to hold on while he helped the other team member with the pile of online orders. I began to order a regular size veggie on regular bread, he cut my bread, than asked what my boyfriend order was which was an regular size chicken bacon ranch on the cheese bread. The team member, who for the record was a white guy with very oily longish dirty blonde hair, just walked away to the back and when his coworker asked what he was doing he said he was looking for the bread.....which was directly behind him..... Finally another team member came in, a black gentlemen with braids and a side ways hat, he immediately hoped on line and started to make my order. I wish I would have started with him. He had a much better attitude and seemed to know what he was doing. Someone to finally call the shots and put SOME kind of order to this mess. He made the hot order slip for my boyfriends order and went to help the order guy still waiting for his order. He told the oil haired one to finished my sandwich, reminded him it was a veggie and to ask me if I wanted it "mikes way". I hesitated, because this entire time he touched the register, numerous sandwiches, bags and other things with the SAME pair of gloves. I said no I just want 2 slices of tomato, a little bit of lettuce and some pepper. The oily haired one threw 2 tomatoes on and a huge pile of lettuce. I stopped him before he put the pepper on and asked to less lettuce. He proceeded to throw the lettuce BACK into the bin! It made me wonder how long had he went without changing his gloves? All day? Has he continued to put food back from other peoples food into the bin? I had to ask him to change his gloves and with an attitude he did. The way he stood around not helping with the pile of online orders, or the guess there to pick up orders, he also continued talking back and being rude with the team member on the grill who was working on orders for online and in-store by himself. As someone who works in the food industry and is attending school to be in the medical field this really disgusted me how unsanitary he was. ESPECIALLY in the midst of a PANDEMIC.The ONLY reason this has 2 stars and not 1, is because of the black gentlemen with the braids. As I said before I work in the food industry and have for a while, I know it can get busy, and things happen. Which is why I don't like to write bad reviews. Being this unsanitary and negative though? It's unexceptionable and honestly I do not know how he still works here. If you see him going to make your food ask for someone else, or at the very least to...

First.. I love Jersey Mike’s and have been a regular customer for years, probably go at least once a week. Unfortunately, my experience at this particular location last night, left NO taste in my mouth. ☹️

Now, I will start off by saying I have worked in a sandwich shop and many other fast food and restaurants before, and I did walk in 10 minutes before closing at 8:50pm on a Friday night, so I get that the employees probably wanted to get out of there ASAP.. but you’re a sandwich shop, your ONLY job is to sell sandwiches during working hours. (AND looks like this may be a regular occurrence here, according to another review from a couple months ago, stating the doors were already locked THIRTY minutes before closing.)

When I pulled up, the neon ‘open’ sign was already turned off. 3 employees working, 2 behind the counter. No greeting. Fine, whatever.. they’re annoyed I’m coming in right before closing time. Although, still not an excuse to behave like that towards your customers. I ordered a giant Italian. Employee 1 says they are out of some things. The lettuce bin was almost completely empty.. definitely not enough for even a small sandwich. Employee 1 continues to say they didn’t want to cut anymore since they were closing soon.. so they had more lettuce, just refused to cut more. No apology, nothing.

I commented they should always have lettuce.. and they were still open for 10 minutes. No response. Employee 1 & 2 just looked at each other and smiled as I walked out. That was it. No “sorry”. No “have a good night”. Employee 1 was not a kid either. Just terrible customer service all around.

Hate that I will now have to drive a bit farther to get my Jersey Mike’s fix, but I refuse to put up with rude employees at any place of business. Do your job when you’re on the clock, without the attitude, or go work...

I love Jersey Mike’s sandwiches and consider this to be my favorite “cheat” meal. I usually get it when I am treating myself from a long and deserving day. That being said I hold the sandwich in high regards. I recently moved to League City near my family and have been to the store a handful of times. Every time I come in the staff is very unfriendly and acts like I am inconveniencing them while I order. My other family members have agreed that they have also had experiences like this with this location. It takes maybe 1 minute to make the sandwich I order. Tonight I had to go over three times what I wanted and they still got it wrong. I can deal with unfriendly but when I get home from a long day and get a wrong order to, it really makes me not want to come back to this location. As someone who worked in restaurants for 5 years recently this is below the...