Goodcents — Restaurant in Leavenworth

After trying numerous times unsuccessfully to resolve this location keeping a tip, I gave up. I delivered a large catering order to First Command on 2nd Street. The lady there stated she had never ordered delivery so she didn't know how to tip. She talked to Jason/Justin at Goodcents and ask that it be added. I went to GCenters the same day and spoke to the MOD. He stated he could not pay me the tip directly but would add it to the Delivery Service ticket.

For two weeks, I made numeorus calls to Marilyn at the corporate office in DeSoto for resolution. She kept telling me to give it more time. I called back one last time and then she told me she didn't know what to say. I called the lady back at First Command and she verified she was charged for the tip on her credit card. The 800 number that the "owner" says to call for Customer Service, is not a Goodcents Corporate Phone Number. That is a local owner's office and staff's phone number. I hope that others with issues posted have gotten more resolution than I did. The DeSoto office did nothing for me.

I went back to Goodcents and they verified the tip, but kept it themselves. Such a disgrace ! This gentleman at the store (Jason or Justin, I forget) told me he was the district manager, but when I talked to Corporate, they said he was not a district manager.

We used to eat here regularly, but have never returned since this incident. To think that a store would keep a driver tip from a customer for themselves is...

Didn't even get to order. Pulled up to the drive thru. The screen which I believe is an outdoor self-serve kiosk if I remember it correctly, was covered up as it is broken. There is no indication that it is out of order or what to do. I drive up to the window and nobody is operating it either. I pull around to the front where there is curbside pickup parking. I decided to try to order online quickly. I had my infant baby in the back seat who was sleeping, and was just trying to get a quick to-go order on my way home without waking him. I download the app, make an account, select the location to order, get all the way through my order just for a prompt to come up at checkout saying that the estimated wait time would be 20 min. There wasn't a single customer in the building. I cut my losses, and drove away. What a weird experience. If your drive thru is not operational, maybe put up a sign or instructions on where to go. Sure I could have tried the front door if I didn't have a sleeping infant in my vehicle. Who knows if that would have even produced anything. Maybe have someone at the window to receive those customers that are confused. And a 20 min online order wait for a cold sandwich from an empty building...

I NEVER RECEIVED THE ORDER! I placed an online order for delivery around 1pm to be delivered at 4:45pm. At 5pm, I called the store because the order still had not come in. I was told their employee cancelled the order. I received nothing saying it was cancelled, no call, no email, nothing. They said they will fix it and it will be to be in 15 minutes. At 5:45pm I talked to the store again, because I still had not received the order. They said they were making me a new tray and it would be on it's way. At 5:58pm, I called again, and they said they had sent the order out. At 6:45, I talked to the store again through a doordash person saying I never received my order. I was hung up on and never received my order. I had students who needed to be fed and never received their dinner. This is completely unacceptable. We never received our order AT ALL. If you cannot guarantee delivery and have to use a third party you should not offer it on your website! What are you going to do to fix this! This is completely unacceptable to have students never be fed because you call cannot provide a service you say you will provide. My students and staff and a few nuns went hungry and did not receive dinner...