Wendy's — Restaurant in Lebanon

Ordered a double cheeseburger meal with no onions. The drink was a medium Sprite. I paid at the window and pulled forward to the pickup window. When the employee handed me the bag, I asked for ketchup. I was handed a few and I dropped that into the bag and started forward. The next guy pulled up behind me and I started around the building to access the highway. As I was pulling into the road that would put me back on the trip home, I reached into the bag for the straw to sip my Sprite. No straw. Well I searched the whole bag. Still no straw and now I realize no napkin either. By now I'm pulling into the interstate and no access to turn back. So I took the top off my drink and sipped it that way, wiping my mouth on my sleeve since I had no napkin. Then I ate my fries and ketchup. Then I pulled my double cheeseburger with no onion out for a bite and right there to my surprise was three big rings of raw onions on my burger!! So this Wendy's is without a doubt not worthy of more than two stars. Attention to details goes a long way with me. I'm pretty good at rewarding the service food industry with 5 star reviews but no way...

This used to be my go-to Wendy's location, but that was a different time. The decline of quality after Michelle was fired is obvious and frustrating. I get it's a sucky job but how does one mess up an order of just a fries and a frosty? Once is one thing, twice is one thing; EVERY SINGLE TIME unless I complain and get it fixed then there is something wrong, from incorrect sandwiches (asked for an asiago chicken sandwich with no tomato or lettuce, received a chicken sandwich with asiago, bacon, mayo?, and pickles?) to consistently cold fries. I don't know how specifically asked for "freshly" made fries can be served lukewarm other than the workers straight up lying to me. I wanted to give this place the benefit of the doubt but I'm done. This Wendy's is awful, don't go to this one if it's an option for you. At least the one in Kings Mills can serve hot, correct food. Management looks to be in shambles, I feel bad for them but I'm tired of spending premium prices for embarrassingly poor quality. Wendy's used to be my favorite but I'm no longer willing to spend the money since I cannot even seem to receive a...

Honestly couldn’t tell you if food was any good as we never got any. We were 2nd in line and after 16 mins waiting in line for the lady in front of us order to be filled, we gave up. The lady in front of us was difficult, I’ll concede that.coupons and very picky about her order .There was just one person taking orders and she was in no hurry. As she dealt with “Karen” several others jumped in line to get ice as both their drink machines had no ice. A glimmer of hope when I saw a Second Lady come to register. I assumed she was going open another register and at least fix the ice in the drink machine. Nope, lol for some reason she simply started waiting on “Karen” instead of the First Lady . I understand a lot of places are short staffed, however I saw associates talking in the corner that could have maybe at least filled the ice. Absolutely no sense of urgency to wait on the...