Wendy's — Restaurant in Lehi

This was not my first time having a bad experince here. Unfortunately, this was the last straw. If I could leave a 0 star review I would, but unfortunately, I cannot. I visited this Wendy's on 11/10/17 at about 9 pm. As we went through the drive through the boy taking our order told us the system wasn't working and sounded conflicted about what he was doing. I thought, "poor guy, maybe he didn't recieve the training he needed." As we pulled up we saw that there was more trouble at hand than what we wanted on a simple Wendy's run. The car in front of us had a dog in the back. Well, the workers there really enjoy dogs- just a heads up. A FEMALE EMPLOYEE LITERALLY HEAVED HERSELF OUT OF THE WINDOW and reached out to pet and embrace this dog. I love dogs, I do. But this was a bit much. There were 3 cars behind us. Possibly watching this as well. She took about 5 sweet minutes of everyone's time to love on this dog, whilst leaning out of the window. She was sitting. In. The. Window. When we pulled up she said, "sorry you had to see that, I saw a dog". Then we waited. The wait was about 10-15 minutes. While we waited, we heard the workers laughing and talking and joking, I like to hear happy people, but this souned like a high school hallway filled with raging hormonal adolescents. One girl even said, "believe it or not I'm actually mormon". A great fact I wanted to know about dog girl. I wondered where the adults were... who was running this zoo? Alas, there was no one of authority there. After we waited, the dog girl handed us our food, which I am very concerned that she did not wash her hands after touching said doggy. She then asked us if we needed anything else- interrupting our request for our last drink. She handed us 1 straw when we had three drinks. We then asked for a cup holder she responded with, "UHM, YEAH IF I CAN FIND THEM." She took a little bit, but eventually found them. I'm surprised this Wendy's is still in business. Which is saying something for a Wendy's. I would have left this review on their website so it would go directly to their supervisor... if they have one? But they also didn't give me a receipt. 0/10 would never go again. Save yourself the trouble and just drive to highland or lehi main or just eat a...

Worst WENDY'S EVER! We went inside as we thought that we would enjoy a sit down meal after doing some shopping. We ordered various items, kids meals, and a salad. We were the first people to order in a line of 3. After 25 minutes they finally called our name. After handing out food to our kids we discovered that they shorted us a salad. When we approached Franklin, the Wendy's employee, he proceeded to tell us "we are out of lettuce and couldn't make your salad". Okay, but why in the world would Franklin not say that before we ordered? Or why wouldn't he say "we are out of our salads right now. What can I get you instead?" Instead he called our name and hoped we wouldn't notice that we were short our salad. When we approached him about it, and said that we will just replace the salad with a combo meal #1 he proceeded to charge us full price for the meal. We had already paid $5 for the non existent salad. We didn't need to pay full price for the meal. What we needed was to pay the difference. Franklin didn't get it. Franklin was confused. Franklin needed his manager. When Franklin got the manager she was even confused! When the confusion of subsided and common sense took over they began making our #1. Thirty minutes later we got our sandwich!!!! 10 minutes after that, and another chat with Franklin we finally got our fries. We were told they were "short staffed". Hahahaha. After managing a very popular fast food restaurant I can tell you that they were not short staffed. They probably had a $500 hour with 7 employees on the clock. With 7 employees they should have had a $1000-$1500 hour. They were not short staffed. They were over staffed for the amount of business they were doing. I will never go back there again! For the amount of time we spent in a fast food joint we could have had a meal 100 times better at Red Robin. Franklin, don't yell at me. And they want $15 an hour when they can't even seem to figure out how to A: refund a salad then B: charge for a number 1. How...

The wait people... the wait! It's like wait of a thousand Dr office visits. On multiple occasions (and to be clear, every single visit) I've had to wait no less than 15 minutes for food! That's when I'm the only vehicle in line, when there are others it has been longer!

Just when you are about to get smart and think "screw this, I'm driving away". Here comes a vehicle from behind to block you in! As his front bumper approaches yours, in an almost dream state slow motion. You hear the narrator of your life (in its most Morgan Freeman like voice) say "As that car inched forward to lock in the fate of this meal break, our driver realized that this situation could mean certain death."

After you go down that rabbit hole of how awesome it would be to have Morgan Freeman narrate your life and you're in a deep trans from Miley Cyrus Party in the USA song. It is interrupted by movement ahead of you. Finally my friends! Finally it is time to hand over your currency in exchange for your food!

Once the transaction is complete and the drive through attendant has handed over your food and your drink that has been watered down by the melting ice over the past 15 minutes, you begin to drive away. This my dedicated readers is when you realize that the food you just purchased is old and stale. It's like the food at this location is perpetually not fresh...

As you come to the stop light and await your light to turn green, the golden arches across the street taunt you and say "if you were going to fill your body with this unhealthy goodness, it should have been mine!"

Lastly, while you force yourself to swallow another bite. You look on the bright side and think to yourself, "at least from the drive through that seemed like one of the cleanest wendys I've...