GetOutPass — Attraction in Lehi

0 stars for their business operations for an annual subscription charge without notification or reminder, designed for my "convenience." Clearly there is a lack of communication to notify / remind customers like me that their Get Out Pass account is a subscription-base that "automatically renews for our convenience...annually." I would prefer to receive a reminder email / notification that my new Get Out Pass renewal comes due on a specific date in time to choose to renew the pass or elect to cancel it before I am automatically charged for a new pass that I have forgotten about. This led my wife and I to cancel our visa card, believing an unexpected charge to our bank account is fraudulent. This is a major hassle and inconvenience to change scheduled charges tied to a debit card. Have you gone through that? It takes a lot of time to chat and speak to buseinsses to re-set up discounts for automatic charges tied to a debit card that was cancelled due to suspected fraud! Not a fun experience! Such a pain in the hind quarters that a simple email and communication would have resolved. Why? Root cause, charge wasn't made in Dec 2024. No notification to remind me of said charge. When the charge goes through, We forgot about it and think its fraud. For this experience alone is why I give the Get Out Pass operations practice a 0 star rating. **After speaking with my wife after I worked with the chatbot and my bank, she remembers making this purchase in December 2024. Why not charge me in Dec 2024? Why charge me on July 11, 2025 when we have clearly forgotten about this and we have no Get out Pass in our possession? Are you kidding me? This negates everything the support /AI Chatbot said and it didnt even link to the purchase but spat out that due to the July 11th purchase being within 60days I could receive a refund? Terrible operations and service. I cant make this crap up...it keeps getting worse. Seriously, the business operations need some massive updating. Its 2025 now. Get organized and save countless other clients from having this...

[EDIT: I got a reply here to reach out to GetOutPass support. I did so twice with no response in a couple of weeks. :( ]

I've been very disappointed with GetOutPass. 3 of 4 times now I have been unable to use it when I expected. The pass says I must use it within 6 hours of redeeming it, so I planned the event, then went to the event, and tried to activate the pass only to find it's "not available at this time."

Options come and go. It's not reliable, and I've found that many of the passes are for silly things like "One free small popcorn", or it turns out that "1 Free Handmade Pottery Experience" means that you have to pay for the schedule, and the pottery, but the $4 to do the painting is covered by the pass - oh, but it's not really, because the option was "not available right now" when I actually showed up at the venue.

Additionally, the information on the website was misleading, saying I could bring family once I'd purchased the pass, so I bought 2 passes, one for me as the account holder, and one for someone else. The whole reason I purchased the passes was to try to have some more personal time with my kids - I was hoping to take my kids to various things of their choosing one at a time with the second pass. But it turns out each pass is hard-assigned to a permanent person, so I assigned it to myself and my spouse, and we've only made it to 1 event together where the pass was actually available. So far the two passes I've bought has only saved me a few dollars, and it cost a couple hundred.

For people who have a lot of money and time and are planning to go to many places anyway, and can afford to purchase a pass for everyone in the family, this seems like a viable option. For the average parent trying to make it by in today's world of high prices, this is a terrible option. It is one of my most regretted expenditures. I'm not saying don't get it. I'm just saying, please be aware of what it is and what it isn't, and make an...

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