Daylight Donuts - Lenexa — Restaurant in Lenexa

Over-priced, dry, and often sold out of basic donuts. A dozen donuts is almost $12!!! 🤤😲😵 First trip was a flop. Decided to try again. 😕 Awful experience and once we got home with the donuts, they were dry and hard, all before 8:30am. The store only sells donut holes by the "pre-filled" bag of a dozen. On the first visit we bought 3 bags for our fam, once we got home we realized one bag only had 5 or 6, and all the donut holes were 'crusty' feeling and dry, so I called to let them know. The lady who answered, apologized and said she'd "write our name down" and we'd be able to get a 'FREE ' bag with our next purchase. That in itself was off-putting, considering we did not get everything we paid for, that day, anyways. So, today, about 2 months after the first visit, I decided to try them out again, since I was out running errands early, and thought it would be nice to surprise my daughter with some donut holes... When I went in they were not sold out, which was nice, but they did have a lot of donuts out of the case on the back shelf in open-air... At least four trays. I'm not sure if this is why the donuts were so dry again today, but I could imagine that it lends to be problem. I ordered half a dozen basic donuts, and then told the lady that my name should be in a book somewhere for a free bag of donut holes with my purchase... She told me that would be up to the cashier as to whether or not she wanted to honor that, because they did not know anything about a book of names. The cashier then fumbled around in the drawer for a few seconds and said because she could not find my name anywhere she would not give me the donut holes, as previously... I asked her if she was able to make accommodations to make a customer happy and she said ... In my opinion it is quite ridiculous for whoever is running an operation to not be able to make an 'executive decision' in order to keep the customer happy. I will never return to this location, especially after receiving dry and hard Donuts on two separate occasions, In addition to the fact that the agreement I had made; for not receiving my entire first order, was not honored... They did ask me to leave my name so that they could check with their manager and have her call me back , if they decided to give me the discount, but then the original lady, that would NOT honor the discount in the first place, called me back to let me know that next time I come in I could get a free bag of donut holes with my purchase... No thank you! I told them to not even worry about writing my name down, that I would never be returning to this location! AWFUL customer service on top of over priced dry donuts. This location is basically a vending machine for Daylight...

Last week I waited a couple minutes because there wazs one person in front of me- no big deal. When it was my turn I began to order, four words in, and then the phone rings. The girl taking my order told me to wait, again, to answer the phone. This is the same things as her telling me to wait while I’m placing my order to ask the person behind me what they can help them with.

This morning I showed up 10 minutes before they opened (they don't open until 6am I learned) so I waited in my car. At 6AM I walked up to the door and it was locked. The same girl from the previous week leaves the register to open the door and then tells me I have to wait another 10 minutes because their donuts are coming from Basehor and that even though they open at 6AM a lot of times the donuts don’t get there until 615 or so.

Never have I ever gone to a donut shop and there wasn't someone working there/making donuts with dozens sitting out waiting to be purchased.

It's unfortunate because they are good but I have to say I've never had bad customer service getting in and of a donut shop that on average takes 3 minutes. I won't...

Finally! They got smart and brought Sarah back!!! Savanna is great, but Sarah made that place what it was. Sarah and her over the top friendly and welcoming nature brought life into what would otherwise be the most outdated boring donut shop I've ever been to. You need to let her decorate again like she did. That's part of the reason my kids and I kept coming back was to see what she'd do next with the next holiday. She put so much love into that place and when she left so did the love. We came in multiple times over the last year and was helped by savannahs but she's not Sarah. Sarah interacts with our kids and greets everyone who walked in the door the moment they came in. Her attention to detail and people is what sets her apart. From a customer standpoint , Sarah is the golden egg. Keep her and if you know business, then put her back in a place to be able to make that shop...