CareNow Urgent Care - Lenexa — Local services in Lenexa

I am a former cancer patient who recently tested positive for COVID-19. I have known immune system deficiencies & knew I needed Paxlovid (the COVID-19 antiviral), which is specifically for people who are at high-risk of ending up needing oxygen like me. I woke up very late in the day due to the severe body aches, and I had to stop at my pharmacy to pick up some medications that I desperately need, but a rude woman cut me off in the parking lot and ended up taking my spot in the drive-through. I ended up having to wait over 15 minutes to get my meds, and then rushed to the nearest urgent care; this place. I looked at my phone as I walked in the door, as I wanted to know what time I was walking in on them at. It was still 3 minutes before they closed, and the doors were still unlocked obviously. Edna, the person working the desk, initially told me that they could not help me. I pleaded with them that I had a compromised immune system, and that all I needed was to get a prescription for Paxlovid ASAP, to prevent my potential death. I had arrived before they closed, and she knew it. As I was starting to walk out the door defeated, I turned around and demanded for her name. After doing this, she eventually chased me out to my car, to tell me that a doctor had agreed to see me. Great (or so I thought...) I came back in and sat in the waiting room for around 5 minutes. Edna hid in the back the entire time. She finally re-emerged at 8:06 to tell me that she had called her office manager and that they were no longer willing to see me. Her justification was that they would refer someone like me to the ER anyway, which is a LIE! They just didn't want to deal with me. Then she had the balls to sit there and lie to me again! She tried telling me that I had walked in 2 minutes after they closed & I KNOW I walked in 3 minutes before. It was 8:06 now, I was waiting there way longer than just a couple of minutes, & I had walked all the way out to my car, sat in it before she came out and came up to my car to tell me to come back in. You are LIARS. I came in before you were closed & you all know it. All I needed was a life-saving prescription. Now after kicking me out for the second time (@ 8:07) I could no longer make it to my back-up urgent care (KU MedWest), which is open another 30 minutes and they WILL see you if you walk in last minute (I've had to do it before), but even if I sped there I would've only arrived at 8:32ish, whereas if I would've left when I was first kicked out (7:59), instead of going back in with her, I would've made it to KU 5 min before they closed. Then, instead of calling around to find a place that isn't busy, they tell me to go to the only one of their other locations that was still open. I drove all they way over there just to find out there was a 2.5 hour wait! Talk about profits over patients! I was exposing a waiting-room full of elderly and sick people with COVID because this CareNow refused to treat me, & wouldn't even pick up the phone to help me (only to get permission from the "office manager" to get me kicked out (AGAIN)). I guess their dinner plans are more important than their Hippocratic Oath... I started feeling horrible guilty for exposing this new packed waiting room to COVID, when this CareNow could have just treated me, & they had an empty waiting room. About an hour into my wait, my symptoms were becoming overwhelming & I was worried that if I had to wait another hour I was going to become delirious from the pain & pass out. My whole body was on FIRE. I called my Mom, who's a nurse, and she started calling local emergency room's asking about wait-times. The near-by St. Luke mini er had no patients there... I went there & I was seen immediately, and they even called my pharmacy to make sure they had Paxlovid in-stock so I could get it ASAP. They gave me a shot of toradol, which allowed me to get home safely. I had a very rough experience & am having horrible ongoing symptoms. It's too bad I couldn't get the Paxlovid sooner. I should contact a...

I sincerely wish I'd read their reviews before deciding to visit this urgent "care" clinic. My wait time after registering for my appointment online was only an hour but there was also only one patient waiting when I arrived so that seemed pretty long. While I waited I was treated to the sounds of the lady at the front desk chatting/laughing loudly with someone who was visiting the clinic (it seemed like she probably works at another CareNow location). They toured the office so visitor-chick could view the Christmas decorations while the phone kept ringing and ringing. Watched her put a caller on hold, obviously forget about them and then she proceeds to scream "hello, hello" over and over into the phone. Listened to her get pretty cranky at a caller who was calling to ask about her daughter's Covid status. I understand the office can't share info with someone other than the patient without consent but she straight lied to the caller telling her how busy the clinic currently was and how wait times were 2.5 hours with people coming in one after the other (just me and one other guy waiting at that point). The thing is that none of that was even relevant considering the fact that the info could not be shared due to HIPAA (based on the beginning of the phone call). Good times in the super peaceful waiting room. I get called back, vitals checked and put in a room. In comes Ektaben Patel who asks what brought me in. We speak briefly about my symptoms and she says that it cannot be Covid since I'd tested negative a couple of days earlier and she says that I have an upper respiratory infection aka a cold. No examination at ALL, barely a conversation and bam it is a cold that has had me feeling sicker for the past 4 days than I've ever felt in my life. I'm still worried about Covid since two of my coworkers have tested positive this week. I dared to question that a little, like are you sure that's all it is, and she literally says to me "what would you like me to do for you?". To which I respond "I'd like you to diagnose what is wrong with me". (I thought that part was a given when one visits a doctor's office). She sighs, takes a quick peek in my ears and mouth and reiterates that it's a cold. And she also let me know that she's currently sick with some sort of infection herself! Then she's out the door of the exam room after mumbling something that I did not hear. I asked her what she'd said and she came back into the room to say that she was going to go get me the discharge papers. $100 and an hour and 15 minutes of my life down the drain lol! Now that I've gotten home and thought on it a little I really wish I'd requested to speak to another doctor or someone else instead of being rushed out the door by that dismissive doc. Perhaps she was just having a bad day since she came to work SICK or maybe this is the treatment she gives...

If I could give the front desk lady a rating it would be 5!!! The online check in was convenient and easy. I wasn’t going to say anything else about my visit but I feel obligated to express my feelings. I’m a very compassionate person by nature. I always try to put myself in someone else’s shoes. However, when I was called into a room and the nurse came in, I tried very hard to be compassionate. Here I am, feeling worse than I have in a long time (or I wouldn’t have been there). She does the swab test, asks about prescription medication I take and the next thing I know, I’m hearing her life story and the pain and suffering that she is enduring. Again, being a good Catholic, I listen and tell her I will keep her in my prayers, which I intend to do. After thinking about this for less than 24 hours, I think about how unprofessional this encounter was as, by profession, I am not a psychologist. I’m grateful to our health care providers and have so much sympathy for what they are up against. Then the nurse practitioner comes in and with paperwork already in hand, sits and asks the boiler plate questions, and I can tell she’s extremely tired of it, but she listened and handed me my paper work and walked me out. I was so weak that I just didn’t have it in me to demand she listen to my breathing, look at my bright red throat (I commented how soar my throat was). I felt so awful that all I wanted was to get out to the nice warm car and luckily I had my wonderful husband to drive me home so I could lay down. I was told by the nurse that as long as I wore my mask at work, that there’s no way I could be exposed. We have had 17 cases at work and they seem to be coming in clusters. Due to HIPPA, the employees are not told where positive cases are located; we are only told when they were last in the office. So I beg to differ with the nurse about not being exposed since I wear my mask every day. It’s a requirement that before entering the facility, that a mask is required. I guess the days of being “the patient” are long gone. If this ever happens again I will demand my co-pay be refunded for services...