Smoothie King — Restaurant in Lenexa

I am only giving a five star review because of one employee, Jerome, who works here. On his second day, he already had my order memorized and anytime I come in or call, even, he is on top of it! I ALWAYS want it in plastic and never their "bio foam" cups and he knows that too. The rest of the staff still doesn't seem to get it even though I come in almost daily to order. Even had the older lady who works here (not the manager) scoff and roll her eyes at me once when I wanted it in plastic and not foam. I am just taken back at how hard of a request that is to handle when I come in almost every day. This is still my favorite location because Jerome holds it down and the smoothies taste good (other locations have quality control issues) but a lot of the staff here recently can use some training in customer service.

Edited: This is still my favorite smoothie king to frequent!! I will go out of my way to give my money to this location! Once they got rid of the other manager the service and staff have been top tier (minus a couple who just seem like they are young teens going through the motions). They know my name and my usual order, and recognize me when I call it in. Even so much that when I had a friend order me a smoothie on my birthday without saying my name, they asked if it was for me! There is a group of wonderful people who work here and I am glad to see the same faces anytime I go in. I hope they do what they can to keep the great staff members they have now because a lot of these individuals bring warmth and care to something that just seems so simple. I love walking into an establishment where it feels like they actually care about you and...

This location has been around for as long as I've lived in the area and it's been really great. Every time I've been in there it's always clean and they're always really timely about what they do! Today, Emaliam (bombed the spelling sorry bro it sounds like "Emma Liam") helped me immediately and when I wasn't sure about the protein in my drink was very patient, let me sign up for the rewards program and use my new reward and was very patient waiting for me to sign up and then also paid great attention to my banana allergy when making my drink. I've always liked this location but today I had service so outstanding. I really felt compelled to leave a good review finally :) Please make sure they are recognized for their great service and attitude, it didn't feel fake or forced and I felt taken care of for my absurdly large and...

I am writing this follow up review on a different account, but back in February I bought a smoothie from this location and it turned out really terrible (partly my fault for not knowing how to modify the smoothie properly, but the employees didn’t realize what I told them didn’t make sense). I was really pleased when the owner gave me their phone number so I could get a replacement smoothie, but disappointingly enough, the message I sent to them was left on read, and no one followed up with me again. If you are going to offer someone a replacement, I seriously recommend following through with that! It has been 4 months… Won’t be recommending this location to anyone! The one on 135th and Metcalf is my go to no...