Burger King — Restaurant in Lewisville

Lackadaisical attitude, to say the least. I understand it's fast food, but try to make an effort. We took the family in for dinner, ordered, and were not given a receipt or an order number. When we asked for a receipt or if we could get an order number or confirmation or something, the young man at the register said, "oh we'll call you when it's ready." In all fairness, they did - they called the order number that he wouldn't give us at the time we placed the order.

We asked specifically if we could have a receipt, and instead of any explanation or detail, it was "we aren't giving receipts." We finally had to come out and ask, "is your receipt printer working?" "Oh... no, it's not." I can't say if it worked, but there was a second register on the counter. I hope someone there had the presence of mind to try changing out the printers or opening the other register instead, although I'm thinking not. (it's not that hard to "reassign" a printer, if that's what your POS system requires, but most POS are "plug and play")

By the way, you can't complete the online survey without your receipt, so here you go, Google readers.

Our order was incorrect, surprise. First, we were missing a full meal - which, had we been given a receipt or a verbal order confirmation, we could have quickly resolved. Instead it became an ordeal as there was now a line and the cashier wouldn't check until the line had cleared. Please note, they had two registers and a manager that was standing around with an attitude, she could have easily stepped in to help - a personal pet peeve. You are never too good to do any job when you manage a place.

Once the order mishap was corrected, and we were all able to sit down to eat, it was noticed that the burgers were "scant" on toppings. Apparently the ketchup was low and instead of getting a new bottle the cook used the ol' "get as much as you can out" shake, which led to half our burgers having a "light spray" of ketchup. Then the cheese... sigh. If you've had a whopper with cheese, then you know that extra dollar you pay gives you two pieces of cheese. The last sandwich they made on our original (incorrect) order, only had one piece. No, not a huge deal, but when a customer goes up and asks, don't make it the customer's fault that your cook didn't want to open a new package of cheese for one sandwich. (Again, the "better than the staff" manager)

This was not a meal ordered at a odd time, it was at 7 pm, other meals were being ordered via the counter and drive-thru, but it was not "busy". The staff attitude has ensured we won't be back to this location. There are plenty of...

If I could give zero stars, I would. I came to get breakfast for my family to eat on Friday, March 15, 2024 in the morning while doing laundry. Went through the drive-thru. The cashier lady who answered had an attitude and didn’t speak much English. Anything I said outside of combo numbers, she ignored. I ordered 4 breakfast combos, 2 of them large. This cost me almost $50. The cashier made me pull forward even though there was no one in line or dining in the entire time I was there. The cashier brought me my food. The sodas were flat. The food was sloppily prepared and tasted like it had been sitting out. The potato coins were super blonde, undercooked, and soggy. One of the sandwiches was not what I ordered. So even though the order was correct on the screen, she still gave me the wrong thing. This was hands down the worst fast food experience I have had in my life. I will be making the drive down the road for McDonalds should we ever get hungry again while doing laundry. The food quality and service were way too low to justify the...

I work across the street and frequent this location because it’s super convenience. It’s nice to have vegetarian options so close! Yesterday was the first time i had ever had them forget about me and my order after asking me to pull up to the parking spot to wait for them to bring my food out (which they ask most people to do, as if they aren’t prepared for ANY order they get, not just the impossible whopper). After ten minutes, I had kind of forgot why I was waiting there and then remembered I was waiting on food. Went inside and as soon as they pulled my order back up on the screen I saw them put my food in the microwave. Sorry to be a Karen, but if I wanted microwaved food I would have just ate at home. This is just the final issue after six months of coming here a few times a week that kind of made me decide that the Taco Bell in the same parking lot is probably a better idea. That a way, when my order gets messed up, I only spent a dollar...