Subway — Restaurant in Lewisville

Zero stars. The people who run this store are scammers and have poor customer service skills. NEVER order online here, carry out or delivery. They will "cancel" your order and tell you it's "due to suspicious activity". They did this to me and I called about my order because it was not cancelled on my end. First girl who answered spoke english very well until I asked about my order then all the sudden her english was broken and she could only say "Sorry, ordered cancelled. Sorry bye." being very dismissive and quick to get me off the phone. When I asked to speak to manager, she told me the manager can call me back, I said that's okay i'll stay on the phone. I hear her put the phone down and I can hear her in the background speaking perfect english talking about me. Manager gets on the phone and says the same reason for cancelling the order and that I needed to call doordash when I didn't order on doordash. I ordered on subways website.

Bottom line. Do not spend your money here. I'll be calling corporate and being on the phone with my bank to cancel the transaction. Thanks for causing all this trouble for a...

Zero stars. Pathetic customer service by the lady at the counter who first argued about not accepting subway coupons and then when she agreed it appeared as if she is doing a favor. Though I had stated clearly in the beginning that I'm going to use coupons. Also, I planned to use two coupons for 2 subs that I ordered but she said that they can accept only one coupon. Also, she shouted on the young lady staff over there for adding extra cheese to the footlong and was telling me it could be a $2 charge. Avoid this subway...

They charged me for my meal, and then told me that it didn't go through even though the card reader said transaction approved. I checked my banking app and showed them the charge went through. They would not acknowledge that I paid and wanted me to pay again. I left the food, and just got off of the phone with my bank who said the charge did go through, and now I am having to file a claim to get my money back. Legitimately the worst experience I've ever had at a Subway. I wish I could give them...