Bluffs at Vista Ridge — Local services in Lewisville

I wasn’t originally planning to include details, but I see there is a response from the management company. I would like to add that I did send two different emails to the address they provided before leaving this review and never received any response.

To start of positively, the location is unbeatable- right next to PGBT, I‑35, and the Sam Rayburn Tollway, which makes getting around so convenient. The mall next door might not be as bustling as it once was, but it still offers a lot, and having a gate that opens directly into the mall parking lot from the apartment complex is a real bonus.

We genuinely loved this place when GVA management company was in charge. Everything changed when Valiant Management took over a few months after we moved in two years ago. They replaced the entire office staff, and it’s been downhill ever since. There’s so much turnover that you can’t build any trust or establish a consistent relationship with anyone working in the office.

Communication has become a real struggle. When GVA managed the property, reaching someone was quick and helpful. That’s all gone now. Emails often go unanswered, and the office hours are inconsistent, with doors randomly closed during posted hours. Long wait times when they are open. Calling means waiting through a robotic system just to leave a voicemail that rarely gets returned. Since we both work full time, stopping by isn’t always an option, and responsive email communication has become essential, but sadly it’s virtually nonexistent. Every time we bring up an issue, we hear excuses like “we’re short staffed,” “someone was out,” or “they didn’t see your message.” There’s no autoreply, no follow-up, and no updates unless we chase them again. Meanwhile, new potential renters get VIP treatment, but once the lease is signed, you’re basically pushed to the bottom of the priority list.

The last straw was the A/C outage in our unit during the hottest week of the year. 9 whole days where out home was uninhabitable. They knew our unit was sweltering, yet we had to go down to the office and practically beg for help while waiting for repairs. Although they eventually offered a temporary unit, it was about half the size of what we pay for- a one bedroom meant for 3 adults and 2 pets. We had to purchase air mattresses and meals out due to the unusable state of our kitchen. We also paid for our dog to be boarded for the majority of that time since we were told they forgot to ask if our pets could stay in the unit and we didn’t want to risk any damage. None of that was reimbursed. Maintenance came to attempt to fix it 3 different times, each trip requiring another part to be ordered for the repair. One of the maintenance guys they sent spent more time walking around our apartment and having personal conversations on the phone than actually looking at our A/C system. Each explanation for the delay in repairs varied, one even subtly placing blame on us. When I requested direct contact information for the management company (since there’s no dedicated property manager onsite), they refused. That felt… off. The entire experience put a sour taste in our mouth.

I’m not going to sit here and beg for decent service in a place where I’m spending $2000+ to live. We moved in hoping this would be home for years to come. Now we’re just counting down the days until our lease ends. Unless something changes fast, we won’t...

I lived in these apartments for 7 years. After Cottonwood Residential took over managing the property, everything went downhill. The property manager, Jan, is terrible. She should not work with people because she cannot control her moods. I went into the office once to find out what other units might be available and she treated my fiance and I like we were a burden, irritating her with our presence. She was banging her fist on her hand drawn board of available apartments. When we asked to see the floor plans, she shouted to one of her leasing agents to show us, then turned back to us and stared silently. We awkwardly got up and went out to the leasing agent. When speaking with the leasing agent, this poor girl was embarrassed by Jan's behavior and was trying to make excuses for her saying "Oh, she's always really irritable on Mondays because we get a lot of issues from the weekend." Jan's job is literally to deal with the issues of residents and if she cannot handle it, she should find another line of work. Another example of why not to live at these apartments, they have shady policies. They enter your apartment without notice. They sent final move-out charges only to an ex roommate I had and didn't send a copy to me. She never paid it and I had no idea. They sent it to collections in my name without ever having sent a bill to me. When I contacted their very mislabeled "we care" corporate email, they responded that they don't have to send it to both parties and they would not do anything about the collections. I still lived there at this point. It was after their response that I went to report them to the Better Business Bureau. Cottonwood Residential already has a grade of "F." Seriously, look it up on the BBB website. Every email and memo I ever received from Jan was passive aggressive and rude. After I had contacted corporate about the collections, I had also mentioned the time Jan was incredibly inappropriate in her behavior, she stopped all pretense of being nice when I passed her on the property and would glare at me in silence. We had wasps in our apartment and after several attempts at trying to get a hold of someone in the office, I left a message and asked for a call back. Never received a phone call but pest control entered my apartment a few days later. Thankfully I was home or I never would have known. Then pest control says, "it'll be cold soon and they'll be hibernating." In other words, "we're not going to do anything about it." My fiance emailed that we were still getting wasps in the apartment. Without getting a response, they sent maintenance to our apartment. We got an email stating they couldn't do anything unless our dogs were locked up. Had they responded to let us know when they would be entering our apartment, we would have put the dogs in the bedroom. Between Cottonwood Residential and Jan the property manager, I would not recommend even considering these apartments. There are tons of other apartments in Lewisville. I recommend any of them...

Very disappointed about this apartments! We are living here just 5 months and we have a lot of problems there. We’re renting renovated apartment with new kitchen equipment and cabinets but!!!! They didn’t charge bath, tile there and tiles on the floor. So: You can’t solve your problems with apartment by phone because nobody is on the line! You always need to go to the leasing office! In our bath on the wall there’s a mold! And this mold was before. What did they do before we moved in: just clean the walls and joint between the bathroom and the wall and and put a new layer on top of it! After just few weeks when we moved in the mold appeared on the sides of the layer they applied. I try to decide this problem myself but the mold was under this layer! I went to solve this issue 4 times to management of this apartment! 4 times! Ok! At the end they removed the old layers at the joints between the bathroom and the wall and at the joints between the tiles and applied a new! This is what I asked them to settle initially! 4 times!!!! They turned off the electricity several times for unknown reasons. we all pay on time always! In previous apartments this has never happened. 🤷🏼‍♀️ Fist cold days! 30 F at night! We turned on the heater at 76! It didn’t help! It was so cold in the apartment that I slept with my hat! And we have a little child! So! Of course we got sick! And my child was sick about week and a half! And I asked if anyone in his group is sick at school - no! So.... When it was very rainy outside there was water on the windowsills, because of which even the paint swelled there! Now it’s not very cold outside but at night in this apartment there’s still cold! Even if it’s heated 75! Just because in cold from windows and walls! They offer to try solve this problem: close the gaps on the doors and apply some kind of tool along the window frame. But as I see how they solved the problem with the mold... I’m afraid it doesn’t help a lot! And we can check it only on winter. And why I also think what it will not help a lot: on balcony’s door there are such big gaps that even the wasp was able to crawl to us to bask in the cold days!!!! It’s very awful! If you want to cancel your agreement you should pay $2500! And all these problems are not taken into account(((

Also there is only one person in the management how can really decide something! Other guys just can only sympathize you.

So my advice to the future tenants: think 100 times before rent this apartments! If you will have some problems in your apartment you will solve it very hard because: Only one person can really help you there You can’t solve problems by call! It’s very uncomfortable when you sick for example or feel bad. They will solve your problem but not good and you will need to go and to go to office for resolving it! Finally: if you decided to cancel your agreement you will need to pay a...