Wendy's — Restaurant in Lewisville

I ordered the chili cheese fries which were cool and I was only am staying 2 minutes from there. I also ordered a "large" vanilla frosty and the cup was really small, like a medium instead of a large. Also, they gave me a spoon for my frosty but no straw.... I like to eat and drink my frosty. I'm sure I'm not alone in this either!! My boyfriend ordered a triple Dave's burger with large fries and a large Dr. Pepper. His burger was not a triple burger but a double burger, a small fry, and a large Dr. Pepper. Definitely not what we ordered for him!! We tried calling the store to let them know what all was wrong with our order, the phone rang 5 times before some rude person answered the phone. I told them my situation and the employee tried to turn it back on me by saying I was delusional and making it all up for free food. The employee refused to let me talk to the staff manager and also refused to give me their name and when I could get in touch with them. I live 3 hours away from Lewisville, so why am I out to get free food or a refund? Which mind you, all I wanted was my correct order and my fries to actually be hot by the time I get back to where I was staying in 2 minutes. I was furious with the way I was treated, how I was accused automatically, and how I was refused to receive information about the manager on duty or someone higher up. This was the first time ever eating at a Wendy's and I don't think I will ever be eating there again after that traumatic experience I had at the...

Had to give this place a five out of five stars. When you go into a place 30 minutes before they're closed, you have no idea what you're going to get. , I avoid those places all together. You definitely worry about freshness of the food and if it's been sitting under a heating lamp all day. The risk comes even greater when you're trying to attempt a new item or promotional item from their menu. I had the mozzarella burger, as well as the garlic fries. Not to rant and rave about, it was just as fresh as if I would have come in during rush hour or during lunch time. Fries were crisped to perfection. Crispy enough to withstand the garlic sauce even after letting them sit in the container sealed, while I finished the burger. The mozzarella patty was fresh and could be. When I bid into the burger. You can get that pool and stretchiness from the cheese as you were biting into the sandwich. The patty was crispy and the burger was fresh as well as the bun. Softness on the bun, that I heard was a garlic knot variation. Maybe I will have the chicken. Not 100% sure on that. But just wanted to commend the pleasant service. It was service with a smile. It was not a service of i am ready to go home and hurry up in order and I don't want to be here. That was not the case. The Wendy's in my area could take a lesson from the staff here. Great work to everyone! Who is there and...

The register does not charge for cheese substitution, when I forgot my debit card at home I explained I was going to make a mobile order but could not do the cheese substitute so I asked if it could be done, he said yes. I made the order and asked my son to get our cups. The worker argued and flailed a door dash receipt around saying it was mine that I had only ordered two drinks...wrong, I told him that was not my order and pointed to the door dash clearly written on the one he had. Then the manager wants to charge me 3$ for cheese, saying they can't do the sub. I told her he just said he would and that I can't do it on the app, SHE LAUGHED AT ME AND WALKED AWAY...... I got upset. This is ridiculous, I eat here multiple times a week and really hate to stop. But I'm done. Last week they treated us bad over bacon. Because they can't count, learn the job or be nice to people. The manager sucks. Look at my app, I spend plenty of money here, to be treated bad every time......I have a big following on social media and I've got these interactions recorded, which she said I can't be in the restraunt on my phone, threatened to call the cops and then took 30 minutes to make our food and made it wrong.....on purpose I'm convinced. Wendy's hates me, they can never treat me right when I bring them my...