Burger King — Restaurant in Lexington

I regularly come to this burger king for lunch for my office. Usually the service and food are what you’d expect out of fast food. I ordered online and was greeted at the window by a young woman. She asked if I wanted a carrying tray for my drinks and I responded yes, to which she looked visibly annoyed that I had wanted one. Upon looking at the drinks I realized I hadn’t changed one of them to be a diet coke instead of the original sprite that is automatically selected. I asked her if she could replace the sprite for a diet coke. She responded with no the order said sprite we have to fill the order according to the receipt. I responded I understand that it was ordered as a sprite but if she could please switch it out. She looked at me and said YOU can come inside and pour it out and get your own drink. I wasn’t trying to be rude or argumentative, I told her it was ok (although clearly her being rude was not). She proceeded to pull me up into a parking space while no one was behind me mind you. She brings out my order and glares at me and reiterates see “you’re receipt says sprite!” Continuing to be rude and argumentative after I dropped it. I worked in fast food for years and I understand that things can be frustrating, But this is beyond how someone should be treated for a...

Yesterday evening (09.23.2022), we were the only car in drive-thru and a new young lady was running the drive-thru you could tell because she wasn't getting my simple order correct. The manager on duty totally failed her when she was struggling in taking orders in drive-thru as the manager wasn't behind the counter anywhere and should've had a headset on, listening to the trainee and she would've heard that the young lady needed help, but nope! Nowhere. No help. After getting our order half across, but rung up wrong, we went to the window to correct it. The girl was very nice and felt bad for not being trained properly and I felt bad for her, too, as she had NO HELP from whatever "acting" manager that was supposed to be there. After 10 more minutes at the window correcting the order, we were pulled up to wait another 5 minutes for our cold food. Why did we even have to wait in the first place, then to get cold food is beyond me. This location is horrible - terrible every time I gave it a chance... strike three, I'm done. Corporate will be notified of this Monday morning... definitely needs better management and more training before throwing someone to the...

Very good sandwich but tasted a bit on the cold side, most likely from the veggies and other things being put on it, not the fact it wasnt done as I looked at the meat as I was eating it to make sure it was done. I was charged $10 for a double whopper w/ cheese meal and that's a medium and $5.79 for a medium whopper junior w/cheese each for 2 meals. Very pricey, not sure if I was charged separately for drink or fries for the double whopper meal or what... I havent ate at burger king in awhile, maybe prices have went up, but if its went up for this price then it makes me want to stop eating out altogether... I only eat out rarely but still... might have to pack food in the car for that orice... damn... no wonder people be starving in America and people wonder why, you cannot even get a dollar sandwich anymore without it being almost $1.59 per sandwich at most places and if that's for a family, that extra 59 cent can sure add up.... outrageous.......