Dairy Queen Grill & Chill — Restaurant in Lexington

I've been coming to this Dairy Queen for years. Service was always decent for dining in. Previously, the only problem was that the lobby fountain machine served ice-melting warm and flat soda (for years). They often ask if you want your drink filled at the drive-thru machine since they know there's a problem. Since coronavirus, the drive-thru service (that I never used before) has been a disaster. Today (June 13 at 11am) I ordered 5 chili cheese dogs. After leaving, I realized that none of them had cheese but my receipt cleared said chili chz (which they charge a lot for btw). I returned and after waiting in the drive-thru line again, I asked that they be remade. They refused and just handed me a container of cheese. I explained that the food was cold and the cheese wouldn't even melt. They literally told me that there was a microwave in a gas station next door that I could use!!!!!! I was dumbfounded. I asked to speak to a manager. She appeared and barely spoke a word and just stared at me. I explained that I would like the hot dogs remade with both chili and cheese. Again she just stared at me as if she was the one who was dumbfounded. After about 5 seconds of awkward silence she muttered something like "so you'll be happy if we remake them?" I said yes. My wife who was also there witnessing all of this told me not to eat the new food since they probably spit on them. I concurred. Please go elsewhere. You have...

On 3/30/2021 I went to this location to buy a banana split. When I got to the location the drive thru was wrapped around the building. I spent 15 minutes waiting in the drive thru when I noticed people coming out of the lobby. So I went in. The front line was a disaster. Milk was laid out, the work areas was messy with food and trash. While in there it took 10 more minutes to be waited on with 4 people on the front line. I had to ask to be waited on. When I tired to order I was told that they where out of bananas. I was a little upset due to waiting over 25 minutes at that point so I changed my order to a Strawberry Sundae. The only good thing was how fast she made my sundae. Once I got my food and left I noticed a family of 4 walk in while I was leaving and a few seconds later they walked out and at 835 I saw a employee try to lock the doors a couple minutes later after that a man with his young daughter walked in and they were told they had closed the lobby. The lobby hours are till 9:00 PM. The Man and his daughter walked out with the little girl crying due to they were refused service during posted business hours. I finally at 8:45 was able to leave the parking lot but before I left I seen like 10 to 15 cars leave the drive thru. This was the worst ran drive thru and lobby I have ever seen a DQ ran before. I hope the GM is able to correct this because...

My wife ordered a Reese's ice cream cake for a birthday on Sunday 7/27 AM for a pick up on Monday 7/29 at 5:00 pm. When she arrived the cake was not ready they had to put the name on the cake. When they brought out the cake she noticed they charged her for a 10 inch cake and she ordered and received an 8 inch cake. They had to reimburse her for the difference. The young lady that was attending the register, did not speak but pointed my wife to another register without saying a word. This is not the first problem, with ordering Ice Cream cakes, from this store. I called several times to speak to the owner but was told he was not present. I left a message for him to call me back and as of this date 9/20/19 I have not received a call. I have read the many reviews and there are problems at this store and it appears that they have not been addressed. I read the DQ Relations Team explanations asking for another chance and we have given you many chances. It appears the owner is not interested in customer service or I would have received a return call. In the future I will take my business to the Nicholasville...