Domino's Pizza — Restaurant in Lexington

I placed a $40 order via the Domino’s app to be picked up at this location at approximately ???. I stopped at the location to go inside and get my pizza. The doors were locked. There was an older white male making pizzas who may or may not have seen me but did not address me. In the process of attempting to call the location to tell them I was attempting to pick up my order, a younger black male (only two employees in the store that I saw during my encounter) came to the front and saw me standing and let me in. The younger gentleman was polite during my encounter. During the checkout, the older white male said to me, “Next time, try not waiting until we close to place an order.” Needless to say, I had a few words for him that were neither nice nor polite. First of all, I placed my order on the app. If you have an issue with how close the app allows someone to place an order to closing, take that up with Domino’s. That’s not my problem. According to Google, they’re open until 10:00 p.m. for carry-out but open until Midnight for delivery so it’s not like I’ve kept them from going home. You’re still making pizza just the same. I just spent $40 here and you’re wanting me to feel bad for it? I wished I would. You applied for this job. You came to the interview. You accepted the position. If you don’t like it, get to packing. I’ll be going in-person to speak to the in-store manager tomorrow and will still probably be making a call to corporate or a regional...

I placed the order online, which took a few extra moments then probably call in the order in however the experience was quite easy, thorough, and much more detailed because I was able to take my time and look at everything offered and create my order specifically. Then they had a pizza tracker, which basically tells you every step that your order is going through. So I knew when it was being created, as he was being placed in the oven, as it was coming out, and when finished and boxed up. Then I received a text message when the driver was on the way, have another text message as they were two to three minutes out, and upon their arrival. And what was kind of cool as well was the no contact delivery, which I had to tell them where to place my order so that the driver and I had no contact. However they were still extremely friendly we spoke from a distance and of course I tipped well because I have been in the food industry for over 20 years. And not to mention the pizza that I delivered was not only made to my specifications it was fantastically delicious!! Thank you so...

I ordered from this Domino’s at least two or three times a month. I always do a carryout order because it’s on my way home. The food is always really good, but the employees often act annoyed with the customers. Anytime I do carside delivery, it’s a crapshoot as to whether or not someone will actually bring my food out to me. Even when the restaurant is not busy, about 80% of the time I have to go in and get my food instead of it being brought out to my car. Employees sometimes ignore people at the counter until they feel like coming up, even if they’re not doing anything at the time. I often see them on their cell phones or with headphones in. When I go inside to get my order for carry out, I often have to wait to be noticed at the front despite the open layout of the restaurant. In my opinion, there is a lack of professionalism and urgency at this restaurant for carryout orders. As I write this review, my order has been ready for 10 minutes and has not been...