Neillio's Gourmet Kitchen & Catering — Restaurant in Lexington

Last penny I've spent here.. Lived in the area for 51 years. Visited this place for past 8+ for lunch,dinner and catering. This past thanksgiving an last year as well I had dealt with a very rude and not so helpful person on the other end of the phone while ordering a catering order.

These crazy times we are living in I get it, people are stressed out. But , it was the same last year. Unbeknown to me, talking to my sister recently, I guess she had the same experience while trying to order catering for our moms funeral services recently which is unbelievable. Not only was our thanksgiving order not correct from the beginning, when I called back I was told "we are very busy". Im glad business is so good as others are suffering. Maybe have a bit of empathy for others while your business is so successful.

To top it off, my wife called to try and change our thanksgiving order as a family Thanksgiving of 8 turned into a party of 4. We already agreed if we couldn't change our order we would just keep it the same obviously, but then she was treated so rudely and even hung up on her!!??

"Connie" who is a peach by the way, tried to smooth everything out, but it was a...

Ordered two party sandwich platters. Specifically told them what sandwiches we wanted and qty, 5 of each on two trays. 30 total. Got my invoice via email and called with CC info to pay, to find later a higher amount charged to my account. When called I was told the reason was b/c they didn't do platters in increments of 5 sandwiches, only in 3's. Which would have been fine had I been told that when I placed the order or simply if someone called when making them to ask me to remove or add sandwiches to the order and give me a new price. Rather than that they charged me more with out telling me or asking permission to do so. Sandwiches are good, but even with out the over charge / change of qty WAY overpriced. I emailed back and forth numerous times for an explanation and a credit to my account. I got the explanation but NOTHING as far as a credit. It's not the point that it was only an extra $35 charged, its the...

We always oder from here with no problems but yesterday was a problem!!! We ordered $160.00 worth of food for the St. Patrick's dinner and everything came cold with heating instructions. I was asked when I placed the order if we wanted it cold and told her no, we wanted to eat while at work. We ended up having to buy a 2nd lunch because we had no oven at work to heat the food up. Everyone that placed an order was disappointed and I felt really bad because it was my idea to place the orders. Also they were disappointed about the Whoopi pies. The Whoopi Pies in the store are bigger then the ones they received yesterday. Like I said, we never had a problem before but yesterday was bad, really bad. Next year we will order dinners...