Panera Bread — Restaurant in Lexington

This place almost always gets your order wrong and 100% of the time acts like it’s your fault. The last time I came in here they told me they were doing away with the baslamic vinaigrette which has been around since I was a kid so I already stopped coming in as frequently as I used to. I decided to give it another shot today and I got home with my food to find no cream cheese and an untoasted bagel. I come All the way back to get the cream cheese, with the receipt to be told by the manager this is a frequent occurrence but also that it’s my fault for ringing it in wrong. I “should have ordered at the register since there’s no way to see the modifications when ordering through the kiosk” said the manager. Because as a patron, I am totally aware that the modifications provided on the kiosk aren’t going to be seen (heavy sarcasm intended). So she charged me for the bagel and cream cheese AGAIN, even though it was their fault the kiosk didn’t display modifications. This could have been fixed by literally telling me sorry and handing me a package of cream cheese. But this manager decided to lose a customer for life over $1 pack of cream cheese and poor customer service. I will...

Panerai Bread service was spectacular!! And I made a point to tip my waitress & the team as well. They were extremely busy, unfortunately with some not very patient customers 😔 However, this is my first visit in MANY years that I've ever got home with my dinner & the food be all messed up 😔 I really can't be mad because it is the 1st time, they were swamped, and life does happen! But my dressing was left out of my Cesar salad (gasp! BC I get Xtra Cesar drsg. And my husband's steak & white cheddar sandwich had one teeny piece of steak...with NO white Cheddar cheese, but the pickled onions & horse sauce was there 😉 And on a side note, the broccoli cheddar soup was scrumptious as ever, the teriyaki chicken broccoli rice bowl was phenomenal, and the baguettes were amazing!!! Also, the cookies made a perfect sweet desert!! Still wish we could've enjoyed the steak & whites cheddar sandwich (with the white cheddar ND the actual steak) along with the Cesar salad (,with Xtra ...instead of NO Cesar dressing...lol.. No harm, no foul! We lived thru it! It wS not meant with malicious intent...just super busy!!! I will definitely eat there again..and...

Had gone into Panera a few weeks ago and evidently they gave me someone else’s order. I can’t eat Spicy or I could have rolled with it. So I called explained situation the young man said he would send me a coupon and I could come anytime thereafter and get the meal I ordered. So I decided I would go today. Told the lady wanted a whole grilled cheese and a bowl of tomato soup. Because that’s what I ordered and paid almost $18 for first time. She very politely told me my coupon was just for a Pick 2. Meaning half sandwich and a cup of soup. I told her fine and I told her I explained what I bought to person I talked to previously on phone. Anyway got to the window they lady with the very pretty accent told me be just a minute on my order. So I waited and she came back with my order smiling very gently and said “ Here’s you whole grilled cheese and a bowl of tomato soup! Now I ask how SWEET WAS SHE! She is working in an area that I’m sure she excels at. I wish I had got her name . She may have been a manager she had some badges on her shirt that I noticed as I was pulling off!! Anyway just wanted to say “ THANK YOU” for your kindness and...