Dairy Queen Grill & Chill — Restaurant in Liberty Township

Update to post it’s been months and we never heard from the owner for an apology. It’s shows lack of care for their dine-in patrons.

We've always enjoyed Dairy Queen, but our recent visit was a disappointment. For the first time, we dined inside and witnessed a concerning situation. Children were allowed behind the counter, they were handling and tasting desserts intended for other customers. The staff was entirely focused on drive-thru customers and a delayed cake order, neglecting dine-in patrons and failing to address children behind the counter.

Our ice cream and my grandson's dessert sat on the counter while staff prepared numerous orders, including a cake. The ice cream was melty and had been contaminated by children looking for their own dessert (they had been neglected as well).

It felt like the restaurant was solely focused on drive-thru customers, neglecting the needs of dine-in patrons. We were extremely dissatisfied with the experience and will likely not return.

Sad that after many months they...

Ordered two Blizzard's for Dine In, employee preparing food did not wash hands after using restroom.

I was drying my hands at the one person sink in the restroom and one of the employees walked right past me and out the door after using the stall of the men's restroom.

Whether he washed his hands when he got behind the counter or not the fact he left the restroom without washing his hands especially as an employee is unacceptable, I worked fast food before and you wash them both leaving the restroom because that is obvious and before you put on gloves to prepare/make food in the kitchen. I was disgusted seeing him hand my wife and I's Blizzard to the front of house, we accepted it but quickly left and threw them away in the parking lot. $20 is not worth potentially ingesting any of the bacteria found in a restroom, e.coli etc, nope not worth it and won't return to this location.

We were in around 3PM on Sunday 8/19/2023 if anyone from the establishment wants to follow...

Ordered on the app, got to the store for pickup only to be told they didn't have the cookie crunch topping. Since we had only ordered the cone to try the cookie topping, we asked if they could give us a blizzard instead. We were told no because it was a mobile order. They got the manager who said they would give us a mini blizzard, even though I paid more for the ice cream cone. He led us to believe they were paying for the difference of the mini blizzard when I told him the small would have been a comparable deal as I would have been paying more than the store price for the mini blizzard.

While they were getting our mini blizzard, I pulled up my app order and saw the price difference. When they came back with my mini blizzard I mentioned the price difference but was ignored.

Meanwhile this dairy Queen ripped me off while trying to convince me they were giving me a deal with the mini blizzard, when in fact they were making more money off...