First Watch — Restaurant in Liberty Township

I know it may sound weird, but when I have a negative experience at a public place, I always go back again. I want to give the establishment a chance to "redeem themselves" so to speak. I've been visiting this Liberty location for the past year or so with no issues until recently, I don't know if maybe the cooks and manager have changed, but the food and service is not even a 4 out of 10 the last three times I have gone.

On the first bad visit, I ordered the Millionaire's Bacon, which I get ALL the time. The more horizontal picture attached shows the black bacon they brought out to me the first round, I expressed my discontent with the waitress and she agreed it was "dark", so she took it back and got more. The more vertical picture of the 'less black bacon' is the second round, I again expressed my dissatisfaction, she said; "That is how it SHOULD look because it is cooked and then recooked with the glaze so it is hard to not get it to burn."....Me; "Um, no ma'am it is not how it SHOULD look, I order this dish all the time, not only here but other First Watch locations as well and I have never had a plate brought to me where I could not even distinguish what type of meat it was by looking at it!"

Sure, it took the shape of bacon, but my goodness how could one really know at first glance! Granted they have their own name and recipe for this dish but it's simply candied bacon, you should still see some red, some white marbling of the fat etc. in candied bacon, it should look like bacon, not tar! I ended up just letting it go and not eating the black bacon.

The next time my family and I went they were busy as always and had about a 30 minute wait. The host didn't seem to keep order of those who were coming in and waiting in line, so he ended up seating a few families before others of the same size who were there first, some customers ended up leaving because of this. We stayed. Once we were seated and placed our order, that was the last we saw of our waitress until she brought the food and check. No refills, no checking in on us...we were ghosted. We ordered pancakes, the pancakes brought out were room temp and hard. The picture attached is about 10mins after the plate was brought...the butter had not even melted. This is how I know for a fact it was not made to order, it had been sitting for a while and they just dolloped some butter on top and served!

The third final visit was a mess due to the customer service, I didn't even get to ordering the food. I sat for almost 20 minutes and hadn't had a server come to my table, so I left.

I will not be back to this location again anytime soon.

Both pics of the black bacon show on Yelp, for some reason only the 2nd shows...

Waiting 3 hours keep saying 20 minutes never called me went in and was told let me clean table and went to sit down something wet on seat asked to clean it. Had an attitude. Just strike. Ordered two coffee and one kale with no ice. Waiting ten minutes more. Strike two. Finally ordered. Order over medium eggs for three people no runny white and one soft scrambled egg. Crispy waffle and extra pancakes and potatoes. Also kale juice with no ice.When received order all over medium eggs were hard fried and so was the scrambled. Waffle not crispy . All pancakes cold and potatoes were almost raw inside. Asked if could heat up and waitress stated no microwave and have to recook them only took one plat and not the other. Watched waitress and she threw the plate in the back but before she took it back she snatched it and said that's the way they cook the potatoes on the grill not deep fried she said it with an attitude and didn't offer to recook them or to replace the order . Waitress ask like she did not want to wait on our table of four. All over 60 and 70 years old and the combined check over 70.00 so each of us were going to tip 5 each but because of bad service and attitude we decided to give her half almost nothing. I believe service and waitress would have been better after waiting to eat over 2 hours. Not done though. When received kale was with ice and watery so asked for another one without ice . This same waitress arguing about it was ordered the way she gave it and we wanted one without ice she would have to charge again. We never drank it. Then she finally bought another one and slammed it on the table and said there and walked away. We had to report this behavior. To manager don't know if anything was done but we were refunded by manager. Strike 90 . Will never be back Thanks for nothing Matalee. Made 4 seniors very unhappy and stop going to our favorite restaurant may try another location but we think we will take our business...

Asked 4 times in 5 minutes if I was ready to order. Saw server once more. Different people bring food. You have to go to the cash register and wait in line. Then they try to take your stuff. No, dude. I’m paying, but I’m not leaving. I’ve been here 30 minutes. I paid 40 bucks. I’m staying 20 more minutes before work to enjoy my coffee. Why am I tipping? Who am I tipping? Fake Heinz Ketchup? Dude, tell me you are pinching on quality without telling me. Just show me with your crappy ‘First Watch Ketchup.’ “It’s organic!” Lame. Why don’t you make fake Cholula hot sauce while you’re at it? I didn’t ask for, nor do I want any plastic around my food, that includes straws and stir sticks. That is fast food, kill the planet stuff. ‘Million dollar bacon’ clearly not made to order. Why are they lukewarm? Why are some burnt and others not? Why am I paying $6 for 4 pieces of bacon that are not made to order? What makes this bacon ‘million dollar?’ The fact that you drizzled maple syrup on it and sprinkled chives over it? Keep that and make some ‘million dollar bacon’ to order! I asked for my burnt piece to be replaced. They took all 4 and brought 2 of 4 pieces burnt. (See pics) No Splenda? That stevia don’t cut it. And don’t ask me how many I want. Bring a ramiken. You brought me a carafe of coffee. Don’t be corporate cheap. I spent $40 bucks, bro. The Hash with mushrooms and peppers and sausage was 95% bland, tasteless potatoes. That’s why there’s Cholula, I guess? Another broken egg is so much better.

So, dizzied by my experience I proceeded to ‘Contact Us’ at the corporate website. No one local to speak with, call, email. I am supposed to get an email reply within 3 days. I don’t need that much time. I’ll go...