I really want to give this place a good review, but after 3 visits at different times of day spread out across the last year; alas here we are. Where to start... It's winter, your fireplace is broken, all your customers are wearing their coats, and its literally the centerpiece of your venue. Don't you think you should fix it? Beer should be cold, not the restaurant. But I actually had to send my beer back and just order soda cause the beer was just "cool" instead of cold. I actually thought it was a new keg that had been fresh tapped but the waitress kindly informed me it had been tapped at least 3 days ago and removed from my check. "Tap House"? "Cool beer"? What a joke! We ordered tater skins as an appetizer which were actually good, well cooked, and I must say was the only thing worth eating the entire night. We had the boneless wings, sliders, and the giant onion rings as entre. The wings were just awful; the breading was soggy, the size of the wings couldn't even be called wings, they were more like nuggets, they were barely warm, and the sauce which was just poured on top of them was of a gelatinous texture. Clearly these are coming out of a freezer bag and the sauce is in a bottle and not even warmed up before being poured on the plate. The sliders were ok. Though we did ask for mayo with the sliders, we were told they only had 3 packs left, but we promised we wouldnt use them all (lol). The onion rings; gasp. I suppose had they been cooked through properly they would have been good. However, biting into what seemed to be either oil or breading batter isn't what I'd expect of onion rings. Some were ok, others were not, so clearly this was again an under cooking problem. The taste was OK as far as seasoning is concerned, but if you're sick an hour later from eating undercooked food, does it matter? The men's bathroom was terrible, and clearly had not been checked on by staff in a day or more (though I'd think the stench when you walk by the door would be a sign it's time to clean). The floor was covered in urine by the urinals, the toilet was actually clogged but running as the flush valve was apparently broken, the toilet paper dispenser was not loaded, but the toilet paper was sitting on the sink outside the stall, and the soap dispenser was empty and also broken. Hey, the hand drier works though! Just use extra hot water and leave your hands under the drier long enough to kill germs since there isn't any soap! Truck stop bathrooms are cleaner! This place was not even busy. There were about 4 or 5 people at the bar, and 2 other tables with 3 or 4 patrons at each. That's 14 people total including us, on a Saturday night at 900 pm (this should be a hint). I wish I could say the 3rd time was a charm, but instead I'm saying it's my final time, as should every other customer. It's time to throw in the towel on this joint and go across the street to BW3s instead (just don't look for that towel in the bathroom, ...
Read moreA Thanksgiving evening tradition over the past 12 years has been to gather with our family for fun at Joe’s. Due to the unfortunate rude and unwarranted behavior of the female bartender, it was our last year. Living in Powell, I always patronize local establishments when friends and family visit from out of town/state. When my 26-year-old nephew from out of state was denied service, despite 3 forms of legitimate photo identifications, he was rudely told “I’m not taking that”. At one point she said they “won’t take any black and white photo id’s”. (take a look at your drivers license but my OH license is a black and white photo…) I respectfully understand that any establishment has the right to not serve a customer; however, a simple explanation would have gone a long way. Parents, Aunts, Uncles were all in the group and despite our requests for an understanding, there was ZERO interest from staff to consider the bartenders behavior and attitude. Please note, everyone in our group was respectful, considerate, and not confrontational in any way – we were all extremely caught off guard! There is no excuse for rude behavior to others. Joe’s has major need of rehabilitating specific employees to provide customer service so that the locals want...
Read moreHorrible service from S. for 7 guests for a business after hours with food and drinks. I don't know what is so hard to comprehend about on " food and first round of drinks on a separate check and after that individual checks". After trying to correct the the checks a couple of times displaying an attitude with avoiding the table and most obviously complaining to coworkers and deliberately not paying attention to the guests for an extended time is so unprofessional that I recommend to avoid this place when S is serving! Food was good for typical bar food. But the server is not worth it! It's hard to find good employees and I feel my colleagues in the hospitality industry suffering we know but if you don't want to deal with customers then find a job where you don't have to! I was tempted to leave with $0 tip and usually that should be the consequences for a rude and unprofessional behavior. Joe's Pub & Grill...
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