Baskin-Robbins — Restaurant in Lisle

Due to a nigh insatiable desire for bubble gum ice cream, a flavor not found at Dairy Queen but that I believed could be found at Baskin-Robbins, I've been to almost every B-R in the vicinity. Some have been good and one has been great.

Sadly, this one was the worst of the lot. (I went to six in total, I think.) It was absolutely horrible in almost every known metric. The interior was old and dingy and looked as though it hadn't been updated in forty years - or more. It appeared to be clean - just dingy and drab and blah.

Their ice cream selection was easily the worst I've ever seen, bar none. At least 80% of what was out had chocolate ice cream or nuts in it, and about 50% had both. Why have 32 flavors if 25 of them are essentially the same bloody thing?! We literally found nothing that appealed to either of us - this on a hot day when we'd been running errands for several hours.

Of course, if we'd had a taste, we might have changed our minds about that. However, the customer service was as lackluater as the interior and the selection of ice cream. The employee behind the counter might have greeted us when we came in - although I don't recall hearing one - but if he did, the effort ended there. As we walked along the cases, discussing what might be good or we might want to try, he stood exactly where he had been when we came in with a blank expression. He might as well have been sleep-walking for all the interaction we got from him. I don't expect a song and dance routine, but a "Can I help you" or "would you like a sample" would have been nice.

So we left empty-handed and went down the road to another B-R where the service was excellent with an ice cream selection to match! (Although there are still far too many with nuts, but that may be B-R's fault more than...

While in the drive through, Nehal P. Took my order of 1/2 dozen, 2 small cappuccino blasts. When Nehal said the total amount of $18.59 I gave him my payment but seemed like that amount was a bit high for 3 things since I’ve never paid that much for that order, which o get very often. I asked Nehal if I can get my receipt and he gave it to me. Once I looked on the receipt I noticed he charged me for 6 donuts and a small smoothie with banana and a small strawberry banana smoothie. I told Nehal that, that’s not what I ordered besides the donuts. He told me it was the same price for what I ordered. I said not it is not because I order this a lot and I had never paid that much or it. The. He’s going to tell me that the prices went up. I said it went up in 2 days ? (Because that’s when I had bought the same order at a different location) he said that at that location it went up. I asked him to ring my correct order up so I can see and said no that I can drive off. If I can give a zero star I would. I will never go to this location even if it was the last Baskin robins on earth. If I wasn’t having a great day I would have sat there and argued...

Disgusting, dirty, unsanitary. They don’t use gloves when handling food and use the same hands to handle money. All the the things they have are I fresh and old. When ordering ice cream from there the sprinkles look and taste disgusting and the gummy bears are rock hard. It’s been the same for the past 5 years. There has never been a moment when the toppings have been fresh. Chances are it probably hasn’t been changed at all since the past five years. To add, the bathrooms are absolutely disgusting it’s like they haven’t been cleaned in years. Smells disgusting even with a mask on and the toilets look like they’ve never been touched or cleaned with toilet paper on the ground. Would not at all!!! I do not recommend coming here.

Edit: I read through the other reviews and I would like to add they constantly mess up orders and tend to be rude. Drive through/manager guy cannot get an order right to save his life, plus the attitudes just suck at that place. Considering the environment is absolute trash I don’t blame them.

By the way, to this day I am pretty sure they’ve reused the same sprinkles for years because they’re even more...