1 star is a compliment to how we were treated! We drive up to a dark drive thru, we pulled through only because we needed to turn around and see the open sign, so I Google hours, they close at 11 (on Saturday night) and it was 9:05-ish so we pulled back through and ordered off the dark menu, as they did answer when we pulled up.
After being so rushed to order that we couldn't even finish what we wanted via intercom we pulled up as instructed and completed the order in person.
While waiting about 10 minutes for our (wrong) food, we witnessed employees sitting on the counter scrolling on their phones.
When our order comes out we pulled away because there was a huge impending storm and we needed to get out of town towards our destination.
A few miles down the highway we realize they completely neglected to give us nacho cheese and the entire kids meal.
The Potatoes were cooked wrong and they were giant clumps of mushy potatoes. I realize sometimes a few stick together, but this was 20 stuck in a clump and mushy in the middle with a couple extras tossed on top of the clump in the bowl.
I have reached out via the survey they ask customers to fill out, including all of my contact info and requesting a call. No call. I have reached out via social media to corporate, and they keep telling me the franchisee will contact me, and in several weeks that has not happened. I have had to dispute the charge via my credit card because they refuse to do basic customer...
Read moreI ate inside the restaurant for lunch on Tuesday, July 22nd. I ordered four hardshell tacos. My food was prepared quickly and was obviously fresh when I started in on it. About halfway through inhaling my first taco, I noticed an absurdly gorgeous amount of ground beef in the taco. I marveled at its beauty and felt hints of nirvana as I continued to ram that baby into my eagerly awaiting gut, much like a baby bird reaching upward to vacuum in its mother’s regurgitated fish. Then, I started into my second taco… reliving the magical core memory I just experienced when I finished the first bloated meat morsel taco moments earlier. I soon realized the second taco was just as lovely and alluring as the last! ALL four tacos were built, created, and nurtured into their flawless existence with such care and perfect balance of ingredients, I had to control myself from going into the kitchen and hugging each Taco John’s team member. I controlled myself as I left, fighting the insatiable urge to ask for their autographs on my receipt. Easily the best Taco John’s experience I was blessed to have lived! Keep it up guys (and gals) who work there! You are all ROCKSTARS! Take a look at the picture I included in this review… but don’t stare at her too long, one cannot handle that much excellence without...
Read moreLast couple times I went through Little Falls I tried to stop in here because it said “locally owned.” I like that. The first time the burrito meat was cold on the inside. I was quite a ways down the road and called. They said they would replace it if I came back, but I couldn’t turn around and go 15 min back for a burrito, so I chalked it up as a mistake and moved on.
Then today I stopped in to get a couple items on my way through. I waited in the drive thru line to order. When it was my turn, the person said the grill was down so they couldn’t make anything I ordered. They had the ingredients, but couldn’t cook it. I have no issue with that. Machines fail all the time. What ultimately prompted the review is when the person said “see that sign in the middle of the menu? Our grill is down.” Sure enough, there was a printed sign taped to the menu.
No, I didn’t see it, because I didn’t read the menu. I knew my order before I pulled in.
It’s not my fault as the customer that the grill was down. There is zero reason to be rude to me about it.
So, I left. Arby’s across the street...
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