Starbucks — Restaurant in Little Ferry

Let me start off by saying that I have been coming to this starbucks since I was a little kid, but after my encounterment with their manager, Rob, I will most likely never come back here again. I was here day before yesterday in which I ordered two drinks, one grande and one venti brown sugar oatmilk shaken espresso, and the venti had more modifications so that drink alone is $8. I get this drink almost everyday. I did not drink my beverage until I reached home because I like having convos with my sister, as for why I had purchase one for her. As soon as I reach home, I noticed neither drinks had brown sugar, and the venti was also missing a modification. I called the store 3x the next morning to speak to management, and NO ONE ANSWERED. I then went to the drive thru, I explained the situation and requested if I can get one on the house, and I ONLY COMPLAINED ABOUT ONE OF THE DRINKS, when they messed up on BOTH of them. When i go to the window, the employee said the manager said "no". When I asked to speak to him, Rob then comes and explains that they have a policy that I must call for a complaint within the second I am gone from the drive thru. First of all, there is no policy stating that, second THEY DID NOT ANSWER THE PHONE. Rob was being so rude and just gave shoulder shrugs to everything I said. I then went to the EAST RUTHERFORD location in which the head manager Cindy granted me TWO free drinks and was in shock of what this policy Rob made up. East Rutherford is the best location for customer service and everything else. Thank you Cindy from East Rutherford Starbucks for cleaning up Rob's mess from...

Let me start off by saying that i’ve been coming to this starbucks since I was a little kid. This has always been my favorite one and the location is ideal for me. After my encounter meant with their manager Rob today, I was in complete utter shock and most likely will never return again. I paid $8 for a drink for them to forget brown sugar and my caramel drizzle in it. I live 15 minutes roughly out so I did not notice till I came home since I had other drinks with me. By the time it is was too late so I left it to deal with the next day. I called the store 3x and they did not answer once. I went thru the drive thru and told them the situation, and asked if i can receive one on the house since it’s a $8 drink in which they messed up on. When I got to the window, they said their manager said no. I asked to speak to him, and Rob then came out and told me their policy is that I must apparently call the second I leave the drive thru. Like first of all, you guys don’t even answer your phone and second, there is no such policy stating that anywhere. Luckily, thanks to the EAST RUTHERFORD Starbucks management they happily took care of me and gave me a drink on the house. They were in shock when I explained to them what happen and said that there is no such policy stating what Rob from Little Ferry Starbucks explained to me. I just couldn’t believe it. Lost a a long time customer over a situation which is at your...

I’ve had enough of the consistently bad service at the Little Ferry, NJ Starbucks location. Today, Saturday 1-18-25 at approximately 11:15 am, was the final straw. I ordered two White Chocolate Mochas, but was given two Hot Chocolates instead. Mistakes happen, so I went back inside to have them fix it. To my surprise, they handed me two more Hot Chocolates! On top of that, the staff was a little passive aggressive about it. Not offering an apology or anything. Just giving me the same wrong drinks once again.

This location seems to get my order wrong almost every time, despite me ordering the exact same thing regularly (White Chocolate Mochq) It’s frustrating and unacceptable. Of all the Starbucks I’ve visited, this has to be the worst one. Some of the management and staff clearly need better training and customer service skills. Not all, but some of them.

I don’t think I’ll be coming back to this location. It’s a shame because I’ve been going there for a while. I live very close by. If you value your time and want your order made correctly, go to...