McDonald's — Restaurant in Little Rock

I rarely eat McDonald's food any more. I worked there for years and grew up eating Big Macs nearly every day of my teenage life. Enough. But they are a staple and I know the flavors, so in a pinch, I'll drive through. Just. Like. Today. In my years of both eating and working at this champion of fast food, I learned that ANY customer's experience, whether a lengthy dine-in or the shortest of drive-thru orders, is viewed by that customer as a "time of my life" visit or an "I'd rather go through intestinal flu" disaster, and everything in between. And simply put, a major part of what led up to this decision is HOW THE CUSTOMER WAS TREATED. It's not just the product, but by and large the staff and management that make or break every. Single. Experience. Kudos to McDonald's food, again, as always. As I said, it's a staple and it earned that through consistency. Unfortunately, what ruins it for some people are those employees, from entry level to upper management, who seem determined to make sure you KNOW that the customer is NOT always right, nor do they always matter first. In my case on this case: good ole management. My order was simple, as it has been for the last year or so: a Mcdouble with extra, extra pickles, also a SIDE of pickles (usually a 4-piece box with about 10 to 12 pickle slices, just enough), and a small fry. I've ordered this numerous times at numerous McDonald's locations, all with no static. But no, not today, sir. Do NOT pass go, do NOT collect $200. I paid at the first window, a very nice young lady with a cheery smile and disposition brightened my day. Pulled to Window 2 for pickup and I asked the young man if they got my side of pickles as well. He was new, evidenced by his immediate turning to the woman beside him in a yellow McDonald's blouse. He spoke, she frowned and took over his place. After stern questioning with even harsher looks, the woman, a member of management, I perceived, informed me that even though every other McDonald's had filled this simple request with ease AND for free, I was NOT right and would have to pay some fifty five cents extra for the pickles on the side. I might have continued arguing with this rude woman (THE face of McDonald's at that moment, another fact so many tend to forget), but I found her hard looks and nasty tone to be more infuriating than anything and I didn't feel like letting my mood lift from the sweetheart in Window 1 be ruined by such a mean-spirited MANAGER. I told them to keep their pickles since theirs were so much more valuable than those of the other stores. The food was, as always, predictably decent. Honestly, all other comments I had thought of at the time were swallowed up by the overall wet-blanket feel of that woman's attitude with me. To all McDonald's employees who do their best every day, and especially those like that ray of sunshine at Window 1 that day, I apologize for this review having a darker tone since I never mean to take away from the greater good you do with the public. Always keep kind words and a bright smile, seeing as how the smile you pass on is often the best thing some people...

Ordered a Mango Pineapple Smooth with a 10 Piece McNugget and a Medium Fry lastnight 09/24/2021. The order was a 3/10. My fries were old and overly saturated in oil (refried) my nuggets were old and refried as well. The worst part was the Mango Pineapple smoothie, it’s my favorite thing from McDonald’s. I order it on a daily basis, to my surprise my smoothie was sour. I called the store and spoke with a Ms. Tina/Trina, I told her my issues and she responded back saying “I’ve looked at my date on my mix and it’s saying it’s good” I’ve worked in customer service for years, I get the smoothie almost everyday I know how it should/shouldn’t taste. She resolved the issue by stating “I don’t know what you want me to do ma’am, would you like to order something else or would you like to get another one”. Me loving Mango’s I said I’d get another one tomorrow, I’m here now sitting in the parking lot at a loss for words. My smoothie is filled to the brim, but has a oddly cigarette like taste to it. If I’m being honest, I love fast food but the attitude and food of this restaurant isn’t worth the 15mins nor the money I’ve spent. Hopefully a higher up will see this and maybe will...

I've been taking advantage of my mc Donald's ap and the deals with in at this specific location for more than a year. They're fast, foods always right, service is friendly and polite. Whether picking up, driving through or ordering inside.

BUT. they are 100% not even trying to fill the fries no matter which size you've ordered. The same scoop lands in my happy meal box as my dads large. Literally I have compared the two by weight and had them almost even.

And it's not because there's a bunch in the bag. Today there wasn't a single fry in the bag. Much to our puppers' dismay. As they have claim on all bag fries.

Its usually not quite this bad. But today I really wish I'd looked before leaving so I could have looked them in the face and asked them "Dafuq?" Like... seriously?

EtA. The app has been hard to use everywhere lately so no blame there on this location. The fry thing still more of a problem here then any other location in town.

But they have brand new drive through boards and have something going on that looks like some indoor seating might return? Hard to tell till they get more done. Guess only...