U.S. Pizza Co. Rodney Parham — Restaurant in Little Rock

My family went to eat lunch here yesterday (Sunday, October 19th). We all came from Hot Springs, Conway, Cabot, and Arkadelphia to celebrate my birthday, thinking this would be a good place with a lot of options, in a central location......we were wrong! I will NEVER go back to this US Pizza location ever again!

We got there around 12:50pm. We had 9 in our party. What turned out to be the ONLY waitress in the restaurant, seated us. It took me a minute to realize she was on her own in the restaurant, but she was servicing several tables by herself. There were several workers in the back, many at the bar on their phones. The poor waitress was having to seat customers, make the drinks, take orders, do refills, check people out, clean the tables, and turns out even had to make some of our food that never got made. The manager was doing NOTHING but standing there. I was a waitress once, and when you have tables, you are servicing them. But I also know that a good manager is going to help out when he sees his workers struggling. We ordered 2 small salads, 2 large pizzas, 2 sandwiches, nachos, and BBQ wings. By the time we got our small salads, it was almost 45 minutes after ordering. The 2 pizzas came out about about 20 minutes after that, and one pizza was cold to the touch. I went to the counter and asked them to please put it back in the oven. The vegetables weren't even cooked. My inlaws waited a very long time for their food, and the order wasn't even right. The wrong cheese was on a sandwich, and the wrong meat was on the nachos. The waitress had to go back and make that order, because the cooks hadn't put them in yet. This was almost an hour and twenty minutes after we had ordered the first time. The BBQ wings came out 15 minutes after that with dressing spilled all over them, so the waitress went and made another batch. Those were put in a to-go box because we had been there long enough and just wanted to get out of there. We were proud of the waitress. She finally voiced her concern of needing help, loudly, to her coworkers. I have never felt such tension in a restaurant, and I have been to many. It made my birthday celebration a very tense one. The waitress was very sweet, and did a phenomenal job with what she was dealing with. She was pretty much running that restaurant yesterday. If there are cameras in that restaurant, I would hope Corporate looks at them, and sees how the manager did not help AT ALL, and how the kitchen staff had no cares in the world, especially the customers eating at the restaurant. The waitress asked if the wings that had dressing spilled on them had been recooked, probably 15 minutes later. The cook in the back said, "nope." So, she went back and did them herself. Our food was not good, there was absolutely NO reason it should take us 1 hour and 40 minutes to get all of our food. Half of us were done and the other half still didn't have food. My 11 year old nephew got the BBQ wings and he was the last one to get his food. The atmosphere was horrible because we were having to watch our poor waitress run around like a chicken with her head cut off so that all of her tables were being serviced. I counted 9 tables at once having to be taken care of by just her, while the manager was standing behind the bar doing absolutely nothing. I saw him seat two tables and take one order, but this was after we had been there well over an hour. He should be extremely ashamed of himself! He is the reason that I will NEVER go back there. I hope that sweet waitress can go somewhere else someday and gets a much better job, where she is valued and given help when needed. Shame on that "manager." That...

The Rodney Parham location was absolutely the worst experience Ive had at a US Pizza location. I have 2 boys and they both have Cotillion on the same night. One group chose to eat at the Hill Crest location which was a wonderful experience with no mishaps but this location was a mess. In order to make this night go smoothly we pre-ordered and prepaid the boys food (nine boys total). The mom in charge called before we arrived and spoke to the manager and was told everything was under control. When we arrived the boys were only suppose to have to give their names to the waitress and their orders would be served. There was one other large party but the rest of the restaurant was empty. We were there over an hour(arrived at 7:45)before the boys got food. Did I mention we pre-ordered and prepaid. Three of the boys received no food so we waited and waited. Finally since no one had come back to our table, I got up to ask when the other boys would be served. They didn't even realize that they had no food. They couldn't find their order so we had to reorder their food. One of the Dads had enough and went looking for the manager who seemed to be in hiding and noticed about 7 employees standing around doing absolutely nothing. Mean while my to go pizza,which I ordered for my husband,finally came out but in a pan. I reminded our waitress that it was to go and she said she would box it. I waited quite a while and the pizza didn't return so I asked another waiter if he could please check on it. Here comes a Hawaiian pizza again in a pan. The waiter ask, "Who's pizza is this?", I told him it was my to go order. He said no this pizza belongs to the boys table and proceeded to go around the whole table asking everyone if the pizza was theirs but of course it wasn't. Off he goes back to the kitchen without a word to me. Again waited, asked yet another waiter about my pizza. Finally my pizza comes out it is now after 9pm. Needless to say when I got back home with the pizza and told my husband about the traveling pizza he refused to eat it (to many people faces and hands on the pizza). I totally understood so it was thrown away. We left the restaurant about 9:20pm with one of the boys never receiving his food. No one was offered any compensation for this debacle of a night. None of us will ever return to this location and we will make sure every one at Cotillion knows not to come to this mismanaged so...

First, let me start off with the fact that while we were placing the order the employee was half way listening and i kept having to repeat myself over and over again, second of all my boyfriend and i got home and our salads were made completely wrong, i had a chicken supreme salad and instead of chicken they put ham and turkey, i asked for no onions because i have bad acid reflux and there were onions all over my salad, there was no cheese or chicken, then my boyfriends salad was a regular fresh green salad and have ham and turkey added to it but it ended up on my salad, so we try to call the store to see if maybe they could just remake the salads but instead we got put on hold for 15 minutes having to hang up and call back 3 more times cause nobody was willing to answer the phone (we went inside to make the order and they were nowhere near busy) eventually the manager answers the phone but has a horrible attitude and said that shes going to give us a refund when we didnt even want a refund we just wanted our food made correctly. So this store has THE WORST customer service i’ve ever experienced, even McDonalds has better service than them, i highly recommend that yall DO NOT go here, there are other US Pizza Co’s to go to that has way better service than this...