I've been on the search for a true supreme pizza (comparable to the kitchen sink, I get at Cafe Rio in NM). When I told the guy at the counter what I wanted, he suggested I start with "The Works" and then add additional ingredients.
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I didnt want to spend a bunch on this trip, extra toppings were $2 each, so I started with the works, and just swapped Italian sausage for black olives and left the rest alone. I did add the garlic sauce and the mixed parm seasoning topping to the crust.. It was an $21 Large Pizza on sale for $18..
Topping Limits I spoke with the main cook about making a pizza with "everything" on it.. and was told the mobile app maxes out at 10 toppings. Due to issues cooking and the center of the pizza staying doughy they dont offer more than that. If I wanted more I'd have to purchase them all, but they would only put partial portions of each on the pizza, and only if it was an XL size.
How Was The Pizza? The outer crust was really good, the garlic sauce and seasoning really improved it. I usually toss the crust aside but I actually ate a decent amount of this one. The L pizza was good size. I was able to eat 6 slices, or half of it.. The toppings all had good flavor, the bacon was soft and crumbly, the vegetables had good texture, the mushrooms were large chunks and slices, much larger than I normally see on pizzas. Overall the flavor of this pizza was really good, one of the better supreme pizza's Ive had in a while. I did feel some of the crust even with just these toppings was soft, and that some of the toppings seemed a little undercooked, ham and pepperoni were hot but not crisp or baked where they start to curl at all. So already a pizza with 9 toppings was suffering a little..
Custom Service All the staff were friendly, I watched them making the fresh dough in the back, dividing it up on a table, and assembling the pizzas. The cashier spoke with me at length in between customers, the manager came up to approve a promotion I had. The head cook came up to discuss the "everything on it" pizza with me, which wasnt really everything, because they have about 24 toppings. I wanted about 17.. But everyone was willing to take time, despite the kitchen peeling pizzas out like crazy.. Boxes were stacking up and people were picking them up one after another.
Overall I would definitely return for the pizza I had (the works), it was one of the best supremes I've had in a while. The customer service, the pizza, the size of the toppings pieces, and the flavor were all better than many places. They run specials on their app frequently.. I missed out on a BOGO coupon that would have got me 2 of these pizzas for $21.. which would have been a bargain. Currently I think this might be my first choice for supreme pizza in San Antonio, and my 2nd...
Read moreMy wife ordered through Doordash because Dad is on home hospice. She’s ordered calzones and what we received was completely unacceptable. I called them to complain and look for some resolution. They delayed to find the order even though I gave them all of the information, including the phone it was ordered from, address, full amount of the $60.53 order. The gentleman on the phone finally got his managers attention because when he came back what he provided were all excuses. The bottom line from what he told me is that because it was ordered through Doordash there was nothing they could do—so here we are. What they sold my wife was half bread that i won’t even feed our dogs. See the pictures below and make your own decision. I’m posting this to let locals know what to expect from being overcharged to receiving whatever they feel like sending, then standing behind a cloak of no quality assurance just because you happen to order through an app. This is just the beginning and I fully intend in posting this where the #MarcosPizza corporate folks are notified. Oh and for kicks, when I asked to speak to the manager himself, they HUNG UP on me. UPDATE TO THE MANAGER: Sir, I told the representative that you had handle me that I would be sending a message to corporate—I kept my word. You should be hearing from them soon on the license you manage. UPDATE: So after sending notice to corporate we received a reply stating that we will receive a refund—the next very next day. Here is is almost TWO WEEKS later and we have received NO REFUND. So despite the responses that they take things like this “seriously”, it seems they are not serious enough to correct. I just got a notice that this review got over 1000 reviews and I am quite glad that people are seeing the truth of maters here and that word is getting out. I did warn the rep I spoke to that I would not let this go, and I follow up on MY promises. STILL OUTSTANDING MARCOS, No resolution and you charged us for...
Read moreI've been coming here for a few years now and recently I've had ordering issues.. the sausage magnifico I always get is 10.99$ has been since I could remember, BUT the last 2 employees I had interaction with charged us 18.99$. The first time my boyfriend paid that price for the pizza because he didn't know the second time they tried to overcharge again and I said something and the cashier she said ..oh my mistake let me fix it.. the THIRD time I had to stand there for 10 minutes while the girl tried to figure out how to ring it up properly at the right price but couldn't and they had to get another person to fix it which took a few minutes because she honestly didn't know how to do it either. They had to triple check the signs because they didn't believe it was 10.99. The thing I don't get is this particular pizza has been advertised at the 10.99 price for a few years now.. how do they not know the price/ how to properly ring up items when I've seen these employees work here for several months??? They either don't pay attention to anything or just don't care or both to be employed there for that long and not know the companies menu/ prices.. either way management needs to address this as I'm almost positive they're overcharging other customers for other items that are on special including myself.. we shouldn't have to double check to see if we're getting charged correctly your employees need to pay attention to what they're doing. Maybe be retrained because you're literally stealing money from customers and that's NOT OK. ESPECIALLY when I come here so often and spend a good amount of money... really disappointing and honestly makes me not want to come back. To anyone who reads this make sure you're being...
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