Noah's NY Bagels — Restaurant in Livermore

Let me start this off by saying I am generally very understanding of under staffed food service workers because I was one for 6 years; but I have NEVER treated customers terribly and given them attitudes for my own faults.

I came on 4/21 around 11:10am, the store was obviously understaffed with only 2 employees working; (I understand that call outs and those sick need to stay home during this time so no fault to the employees, maybe the manager needs to step up?). The energy in the store was filled with stress spewing off the employees, they were scrambling around which gave me the indication that most likely there were going to be issues with my order; (they do not have to carefully read orders and prepare typically while understaffed.)

My order could not be located for a few minutes then they realized it was right in front of them, I noticed my drink was missing, the younger employee quickly made my coffee and didn't add creamer or vanilla but I let it slide because she was stressed and I have creamer at home. Upon arriving to my car I check my bag and notice I was not given chips or an entire sandwich so I head back in.

I stood around for 5 minutes waiting for one of them to stop scrambling to notice me; when I told her a sandwich was missing she just said... "a sandwich is missing?" and SNATCHED my bag with the power of Thanos, and because I get it, she's stressed, I let it slide. She's pulling items out of my bag (on the counter, which this bag has now gone outside a "sterile" environment and into the seat of my car) with gloves that she's been using on the register, wiping her sweat off her forehead, touching food and ovens with, so if you want a clean place during this pandemic, AVOID HERE. She identifies which sandwich is missing and calls out for her coworker to make, and when she asks "what bread?" the older women yells out, "I don't know! Don't care!". At this point I'm over feeling sympathetic for her and just annoyed. I also noticed that the bagels I asked for on my sandwich were in the stock but they used all plain probably in order to rush through orders. ( I wish I would have gotten a pic but people were there and you know, social distancing). And also would like to mention my coworkers sandwich was made completely wrong, they just made sandwiches by the menu and did not cater to specific requests of...

Ok, so on our way home from SFO Airport, we looked for breakfast places and then searched best bagel shops near our location. This spot came up and we looked at pics online and it looked nice so we stopped. I'm soooo glad we did because it is now our must stop place to get bagels. The cleanliness, environment, customer service, greeting, and food was all top tier. We bought 2 breakfast sandwiches called the double stack, along with 2 chocolate chip cookies and a blueberry muffin. I also asked for a side of their jalapeño cream cheese spread and they gave me two. The employees were delightful to talk to. They opened at 6am on Sunday, it was even mother's day and so many men were ordering boxes filled with bagels for their important women in their lives. I over heard the orders. So obviously they're known for their bagels. Oh, also the bagel was super soft and not hard like some I've tried before. The sandwich I ordered had hashbrowns on top of it with two eggs, cheese and bacon inside. Absolutely delicious. I'll definitely be back and have already sent 4 people there through my...

I have been coming here for years ! Its my favorite Breakfast place The coffee is so tasty and the bagels are Awsome!!

The customer service is Great .and they get the food orders quick and on a timely matter

Last week I came in for my regular meal and free coffee as im a long time rewards memeber And found that I needed to get my free coffee thru the app now ?

I tell you as an old school customer that takes away the friendly customer service i use to have Thats why more than 50% percent of the customers I've een thru your store are older than 50 years old.

Its sad that that Noah's bagels a long time buissness has to be pushed towards technology

I'm just saying don't be the same as the.other companies be a company that handles there buissness like the old days service with smile

Your old time and regular customers will enjoy and appreciate...