Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Locust Grove

We went ordered our food and waited and waited for over 45 mins. My friend paid for the meal so I just her handle the situation. However, her daughter went to the counter with the receipt and found out to our dismay that the ball was dropped and our orders was not even on the board to be made. He said thr cashier or expediter did send the ticket to for the food was to be made. After a lengthy wait the food was OK not fresh and hot. Really Zaxby! The manager kept the receipt or I would have called in a formal complaint. I actually don't live in the area but come to Locust Grove to visit. At this point of time I don't I will ever come back to this location again. After 15 minutes of waiting I asked my did she or daughter leave a name to be called and she replied yes. She on term replied back and oh well it going to be hot and fresh maybe 😅 everything is being cooked to order. She and daughter was visiting from Memphis and I took them to Tanger and afterwards we can there for lunch. This was a big mistake! I personally work in fast food while in college so I know things happen. However, come on guys and really. To get the order mixed with up or one meal or item not right can be a common mistake. Again though the food not even on the board/ line to be made is totally unacceptable! I am hopeful I will hear back from corporate in a timely manner and the manager coachs the person that dropped the ball and this never happens to another customer. Dear owner, I informed you in the above text your manager took the receipt. Thus is no way for me to give you the information you are asking for because that info is reflected on the receipt. My question to you is " Your response seems like a ploy to say you reached back out to me smh, however it was for your benefit there was never an offer to Replace the meal or any kind of concession to make up for horrific experience we suffered at the hands of your employees." Do you really care about the poor customer-service we received. If so please feel free to reply back with a offer to offset my experience. Thanking...

The locust grove location is by far one of the worst locations I've encountered recently. I ordered 3 large drinks this evening. There were no cars before or after me in thw drive through, ao it shouldn't have been an issue. At the Window, I discovered my drink was between half and 3/4 full, so I flagged the young lady down inside the window who was busy carrying on with her coworker. When I made the request that the cup be filled, she informed me the drink of choice had run out in the drive through and that is why it wasn't full. I asked her if the dining room drink machines had any of the specific type of drink and she informed me that she didn't know and they were short staffed so noone would go to look, because they didn't have time for that. I asked for the drink to be replaced with a drink that could be full or to be discounted, as we didn't get what we paid for. She turned to her coworker and said "you better handle that because I don't have time for it" Another young lady returned to the window and attempted to rectify the situation, and was doing well to help. The above mentioned employee then chose to stand behind her and over talk her and I. At this point, I asked for a Manager. I was told that the second young woman was the manager, which was a lie, as proven when the original employee began yelling at her to "stop playing manager and let that go". At this point, the two had words with each other and a third employee offered to fix the very simple problem. Upon return, I asked for all of thwir names, the two who attempted to right thw situation for co.plimentary action and the original, for the obvious. At this point they suddenly all forgot their own names and each other's, in addition, Noone knew the name of the supervisor on duty or the GM, regional or area managers. It's amazing how forgetful they were. I called the store and asked for a manager, only to be hung up on and return calls went unanswered. It's really a shame too, because this isn't the first time something like this has occurred. All this for a drink. I hope it was worth it because I...

This was the 3rd place we stopped at in an attempt to use the restroom after 4 hours of driving. The first place (gas station) didn't have any toilet paper or paper towels. The second place (Wendy's next to this Zaxby's) was locked. So we went to Zaxby's bc you can't go wrong with Zaxby's. Thankfully there were 2 stalls bc one was completely out of toilet paper (Does GA have a war on paper products?) I had to clean the toilet bc it was disgusting. If they don't clean the bathroom, I'm inclined to believe they don't clean the kitchen either. Reluctantly, I decided to order a Big Zax Snack because I hadn't eaten in several hours. I highly recommend this "dish". It's filling- comes with plenty of seasoned fries, 3 juicy tenders, a piece of buttery texas toast and a medium soda for less than $9. However, at this location, my fries were not that great. Didn't have any of their signature seasoned salt or regular salt on them. They also included a bunch of fryer bits and fry crumbs, which has never happened to me before at any restaurant. There's generally a decent amount of quality control when it comes to what is acceptable to send out to a customer. All of the smaller fries tasted like old grease and wax. It was quite unpleasant. Only half of my toast was buttered and it was stale. That was disappointing but at least the chicken was good. I don't think I can recommend any restaurant, fast food or otherwise, in the entire state of GA. I recommend you pack a lunch if you're going on a road trip and wait until you get out of GA before you eat out. Also, bring your own toilet paper (& sanitary wipes) since no one seems to know how to clean or restock their...