Arby's — Restaurant in Logan Township

In restaurant purchase, only four other people in the place. There wasn’t anyone at the register and we waited a few minutes. We gave a name for our order.. Totally different name was called out as food was placed on the counter. The food sat on the counter, getting cold and no employee bothered to try and find out whose it was. Another customer said I think that’s yours. When I made them aware that it was the wrong name, they just laughed.

My husband ordered a plain chicken sandwich and got one with the works. I returned it for a new one while we ate the cold fries. When the employee brought his sandwich to him, she opened it up and showed him that it was now playing and said, “you’re welcome. “ This made me very angry and I said, and you are Welcome also. I stated that I was surprised there was no apology. She was walking away. I am not sure she even heard me.

And then, when my husband lifted the top bun, the chicken was only halfway across the bun! Where was the rest of it? That was The entire fillet!

The people ahead of us waited even longer than we did for their food. We will absolutely never eat...

I went to Arby’s this afternoon to pick up a simple order: roast beef sandwich, curly fries, and chicken nuggets. I placed the order online 10 minutes before arriving, expecting it to be ready or close to done when I got there.

When I arrived, they hadn’t even started on it. I asked the manager what was taking so long, and they claimed they were waiting on the nuggets and that they had just dropped them when the order came in. But I could clearly see the order screen behind them, and my order had been blinking for 13 minutes. So the manager blatantly lied about when the nuggets were started.

To top it off, I watched the person making my roast beef sandwich use pre-sliced meat from a holder. It wasn’t even freshly sliced like you’d expect from Arby’s.

All in all, this experience was unorganized, frustrating, and disappointing. This will definitely be the last time I visit...

The guy that waited on me his name Johnny. Johnny call me bud. I tell Johnny bud is not my name He's still continue to call me bud. Even after I told him my name wasn't bud and I gave him a name to put on the receipt but he still continue to call me bud. What Johnny failed to realize is that I was a customer a paying customer at that. Johnny should address me as sir can I help you but it didn't. That is a racist way of communicating with people at any time. Arby's need to send Johnny back to school to be retrained on how to greet customers. According to Johnny that's how he greets all the customers by calling them bud. My question is does he call the female customer Bud too? What does he call them if he doesn't call them bud? Does he call them and the thing that starts...