Carl’s Jr. — Restaurant in Lomita

Gave them 5 stars before .. Changing it to one star should be -5. Came in drive-thru on 8/2/2024. Order a few items. Bill was 33.80 After one or two bite notice a big hair in my burger.. Right away. Called store notified them. Talk to girl named Diana.. She said come back and get it.. I explained I'm way too far. I only come on this side on Fridays.

She said don't worry come back on Friday. We will more than happy to replace it.. I am leaving a note in the office. She took my name and a phone number.. On 8/92024 1.55pm I was in the area again.. Pull up to the drive-thru. Explain my situation to the gentleman he said pull through.. At the window lady came up and she said oh this looks hair on the top of the burger.. And she explaining to me the policy. I need the receipt. I said I can show you the bill. I pull up my bank account. Show her the bill.. And she start explaining to me policies again.. I came in because they asked me to come back.. It was unprofessional.. and only reason I pulled in because I was told to come back inn..

I drove off without picking up the food. They should be more courteous and more professional.. was not asking to replace entire bill. Was just concerned...

The lady at the drive-thru window did not know how to talk to people.. How to talk to a customer..

How to deal with the customer service issues..

They should send her to proper customer service training..

Hope some one read this and learn . Thank you Apology for the harsh word and bad...

The cashier cursed at me for wanting to substitute an item which two different people let me do including the manager im highly disappointed and unsatisfied due to the fact that he always gave me the side eye and looked down on me im been polite the whole time but tonight im highly disappointed so unprofessional two different cashiers on two separate accusations let me do this without a problem i want this employee fired he said the s word and said i dont care about your order if he dosnt like his job get another one unprofessional unsatisfactory and unsatisfied i been a customer for 15 plus years i will never support this location intill this employee is gone he made me feel So Uncomfortable and looksd down on for months saying there no sauce when i can see the sauce with my own eyes i will never buy from this location intill...

A Rosa Quintos was the server and was completely out of line and the worst person I have ever dealt with. After asking for her not to be rude she got completely aggressive and to make matters worse her mom was there joining in and even started putting up her hair ready to fight with my 10 & 9 year old daughter. She said she was not going to take our order and that we can stand there and wait after 5 minutes the manager came and took out order. She proceeded with her mom and another older lady to wait outside for us and while we were eating they were giving us dirty looks. After she had to come back in the mother walks her in and said don't worry i'm gunna be here until 8. It was barley 5:30. I am seeking legal council for her refusing to serve us the aggressive action and I have video to prove the whole...