Frisch's Big Boy Restaurant

Staff non-attentive. I stood at the register for 5 minutes waiting to order; lots of staff ignoring me (not busy). I had to interrupt a member of staff to see if anyone was manning the register. She said I'd have to wait till the young lady was finished seating customers (she had seated three tables, they were not lined up either, before she finally came over with an aggravated look on her face). She asked how the meal was. I responded that I didn't know, that I was trying to order. Staff was not friendly. I gave very detailed instructions for a bunless Big Boy (keto). Second time I've ordered burgers with no bun at this same location. I explained that I wanted it as it's normally made except no bun. I even pointed to the picture. Simple, right?! Both times I ordered I received two patties with cheese, with separate tiny cups of lettuce, tarter sauce, and pickles to build my own. I asked for plastic knife and fork. She assured me it was in there. No knives. It's difficult to eat a bunless burger without a knife to cut the meat! To add insult to injury, they were aggravated with me when I explained I wanted the burgers dressed. There's a hotel next door. Maybe they're tired of tourists, I don't know. I'm from Kentucky. My niece and her husband live in Manchester, Kentucky. The rest of my family lives in Richmond, Berea, Mt. Vernon and Lexington, Kentucky area. The staff in Richmond are very friendly and helpful. I've never had a good experience with this location. I always stop in when I'm leaving the state. I'm happy to say the burger made up for all the aggravation. I hope management gives the staff a detailed explanation of the meaning of the word "service." I worked as a waitress for almost 10 years. I know what customer service is supposed to be. Thanks Frisch's for putting out a great burger! P.S., my husband just told me there were two staff members smoking out front instead of behind the building! I think that's an indication of lax management!