McAlister's Deli — Restaurant in London

Update on previous review. The young lady J Lynn contacted me herself yesterday evening 4-8-23 and all this was just a misunderstanding on both parties. Yesterday turned into what could have been a major issue. However J Lynn herself had the courage to contact me by messenger on Facebook and we both apologized to one another. Here friends had gotten way out of control with this issue but they was coming to her defense understandable, I spoke to j on that I said you kids need to respect each other yes kids because all involved where kids but I wasn’t aware she was until yesterday. But in the end two adults yes she’s young but I’ll say she’s an adult because her actions and character showed it yesterday. This don’t happen often that two disputing people can resolve something and actually admit wrong. I think that in itself show’s character. I wish this young lady the best in life and I even went beyond that to offer to take her and her friends to a meal at Mexican restaurant, nothing more than to sit down as human beings and socialize. Nothing more than to learn from what happened and remember to stop 🛑 and think before making quick judgement of others and respect everyone beliefs. In the end, no one person is better than another. Yesterday was god pulling together two people that never knew each other to make things right. I believe we both did that. Again, J Lynn I wish you the best going forward in your life ahead. Yeah tell your friend I’m still smiling on her calling me old lol bless...

To begin, The staff was incredibly unwelcoming. The restaurant was still open yet was already in the process of being closed 30 minutes early. When ordering a variety of food items were unavailable. This was ok when we were made aware of this issue but even more food items were unavailable and it wasn't disclosed. Once our food was finished and given to us the majority of our items were missing or the wrong size. We had side portions of almost all of our full size items and then we were informed that they didn't have any food left to give us. We were not reimbursed for paying for these full size items and only receiving small portions. The lack of customer service was infuriating and the staff was not apologetic for there mistakes, denying that they made any in the first place. We were concerned about the integrity of the menu as items promised in a meal were not provided at all. Many of the items that we received were poor quality as well, as seen in the photo below, the kids toastie had almost no cheese and was essentially two...

We love McAlisters, but this location needs a lot of work. We have ordered from this location six times and only twice our food was correct by checking it, and insisting they correct the parts of the order that were wrong. The problems are incomplete orders with missing food, or the food is made wrong. We always order the choose two, and at least one order will be missing something. I order the spicy turkey and only once did it come with the avacado on it. The bacon on the sandwich is also undercooked. Last night we had missing potato salad and my potato soup leaked all in the bag when we picked up at the window. My husband has received wrong sandwiches all together and missing sides. We looked forward to this new location coming to London, but we will stick to the...