I would put zero stars but then system won't post! NEVER will go back - EVER. WE HAD RESERVED THE PRIVATE ROOM FROM 12:30 - 4:30 on Monday March 5. I booked with Emily on 2/21, confirmed with Claudia on 2/26 and confirmed the day of with Lin (Lis). Apparently, a woman booked the same room online over the weekend. Our meeting was in session when the other woman showed up. To say that Rylie, the manager in charge, handled the situation poorly, is being kind. After waiting for Rylie to make several calls to handle the situation, she handed me the phone, didn’t make any type of introduction, and walked away. The person on the phone was the owner’s wife, Amy (possibly Emily, bad connection). The owner, was snowboarding and unavailable. Amy asked me to describe the situation, which I did, and by the end of the conversation said she would call the other party, and that we could have the room. I even went so far as to summarize my understanding of what she said to be sure we were clear. She confirmed. As I was returning the phone to Rylie, she, in front of customers, announced to me that she didn’t appreciate how I treated her. I said, “Rylie, I’m going to stop you right there because I have MY list of what I don’t appreciate – but the problem has been resolved and I’m going to stop you before you say something that makes it worse. I left. About an hour later the 4 people in my group came walking through our office door. The woman who had made the online reservation had called the police and angrily disrupted our meeting. Yes, called the police! We booked once and confirmed twice (names and dates provided) and that was how we were treated and the situation so BEYOND POORLY handled by Monk & Mongoose. We will be contacting Better Business and filing a complaint, spreading on our social media, as well as contacting the local community newspaper. Monk & Mongoose – Never Again.