Starbucks Coffee Company — Restaurant in Long Beach

On March 10, 2025, at this exact location, at approximately 7:17pm. My partner and I went through the drive-thru and requested for our drinks to be redone because they did them incorrectly at a different starbucks location. We have never had this issue before because we do not ask for nothing special, only 2 shaken hazelnut expresso venti light ice. I do know what hazelnut taste like, and the creamer did not taste like hazelnut. The guy in the drive-thru was kind, but the guy who makes the drinks put a ton of ice 🧊 on the drink. I know there are measurements because I'm a consistent customer of starbucks, but you can tell the barista did it on the purpose of placing extra ice rather than light ice. I have been a customer of starbucks for 20 years where I come to starbucks 3-5 times a week and as of today will mark my last time I come to starbucks, because it seems like every starbucks has terrible customer service. I don't know if it is the zellenials generation are too self-entitled and lazy to work or what is going on, but this used to never be the issue when zellenials were not working at starbucks. Whatever the reason may be, what I do know is that the barista does not pay attention to detail who fails to follow the measurements...

Edit: raised rating from 1 star

The crazy cold AC appears to be fixed. No longer 50F and I've been back three times with no need for outer wear! Assuming this is the norm, its a cool Starbucks ... and the staff is great!

Previous Edit I've come at least three times where the air conditioner was blasting. First time I let it slide. It happens. Second trip I noted it was 63° outside, 64° today. Both times it was literally warmer outside the store in the shaded patio with a calm breeze.

Fix the AC!!! What a waste of energy and totally uncomfortable as a patron!

Ignore the rest of this until AC is fixed.

Original Post Great improvement to the Traffic Circle area and much improved over the Starbucks that used to be on corner of PCH & Ximeno. Much of the staff transferred from the old store, plus they added probably double the number of baristas to help! The many improvements include basic things like the fact you can access the store no matter your direction of travel. Second, there's parking! (old store had like 3 spaces). Plus a nicer/calmer patio and more spacious interior with long worktable + power! Lastly, they've added a drivethu... so if you're just running errands its now a...

I will be contacting management about my experience in this location for sure. I NEVER treat myself to coffee out and just make it home and this experience was a great reminder to keep doing so. I ordered my soy latte in the drive through. They didn't give me a receipt upon payment and something told me to check the sticker on the cup as I was driving away. It did not say Soy. I had to turn around, park and wait in line again inside this time. I told them I'm very allergic to milk so I need it remade. She apologized, gave the cup to a guy to remake. I watched him pour it out down the drain and proceed to remake the drink in the SAME cup!!! As someone who has very bad dairy allergies, I cant drink that. They were so busy that the coffee sat on the counter for a good 5 minutes before she even thought to give it to me. At this point, I was already late so I just took the coffee and left. Gave it to someone else since I STILL couldn't drink it. So frustrating! I'm just done with corporate coffee. They nearly ALWAYS mess up something.

UPDATE: I did contact management and they sent out a $10 gift card which I have yet to use. Likely won't, but I guess it was...