J&L Jewelry — Local services in Long Beach

On November 20, 2015 I brought a fashion watch to J&L to have the movement replaced with a new quartz movement. Today, February 18, 2016 (Almost 3 months to the day I dropped off the watch) I was called and told to pick up the watch at no charge due to the length of time we had to wait. Up until Tuesday when I called they did not even know I was still waiting for the watch. Several calls went UN-returned by the staff in January and February. When I spoke to the owner who brought me the watch I was told, "We lost the numbers on the face and could not replace them so we are not charging you for the repair." That was not what I was told on the phone. The owner went on to tell me that it is a cheap Chinese watch. That was the excuse for the damage they had done. No apology. No explanation. I was not happy with the presentation. When asked what I wanted for compensation I answered, "$500.00!" I was told that I was trying to rip them off and it was not going to happen. I was countered with, "We will go on the internet and find a similar watch but it will not look like this watch." It is a fashion watch, not a fancy Swiss Rolex, just a pretty watch that my wife loves. She would most likely not like a replacement watch and that was the idea behind having the movement changed to a quartz so she could further enjoy the watch. I was loud but never disrespectful. I was very disturbed at the calculated answer I received when they were well aware of the damage they did to the watch. It was criminal for them to behave in a callous and arrogant manner. Any company who does not own up and accept responsibility for the damage they have done are just ripping off their clients. It is disrespectful! I feel that I was bullied by someone who was 100% aware of the damage they did but not willing to make it right. The excuse used over and over again was, "It is a Chinese watch" Well congratulations on having a successful rip-off shop in Long Beach where you take advantage of the people you...

I tool a consignment Movado watch I had purchased from J&L Jewelery years ago, in for a new battery. Usually a battery change takes 10-15 mins., but this time took more than 30 mins. When they brought my watch out, they had indicated that they had broken a screw on the back of the watch, and asked if I wanted to take the watch as is. I responded no, stating that I would rather have my watch back complete, as it was brought in. Upon receiving the watch, I went home happy as usual in dealing with J&L Jewelry. In putting the watch back in its case, I noticed a sharp edge on the sapphire crystal, that was not there before and immediately notified J&L of the issue. The following day, I took the watch back to J&L, who stated the watch would need to be sent out for repair and would take about a week; I responded, no problem. In receiving the watch today (2/22/18), I brought in my jewelers loop to examine the repair, but the lady told me the crystal has been replaced. In feeling the corner of issue, I could feel the same sharp edge from the chipped crystal and verified with my jewelers loop, it had indeed not been replaced as previously stated, with J&L Jewelry denying and taking the position of no responsibility, since I could not prove they chipped the crystal!!! For light repairs and battery replacement J&L is great, but if anything happens to go wrong where significant expense may be incured at their responsibility, EXPECT THEM TO HIDE BEHIND PLAUSIBLE DENIABILITY, AS THEY DID WITH ME! So sad this...

My husband bought me a beautiful bracelet where he travels for work in Long Beach fairly often. He mentioned the woman helping him pick it out was fantastic. He paid $150 for the bracelet. We came back the next week to get the bracelet resized and let them know we’d be leaving in a week, so asked if they could have it done by then. (If not, we would have to resized near our home town, not a problem but figured we would ask the original place he bought it from.) They mentioned they would have to rush it, and worst case they could ship it. Totally understandable, and we appreciated the effort. We did not get a cost estimate for this service, but in hindsight should have. He went to pick up the bracelet today and they charged him $125.00. They said because it was not a high price item, that was justification for the cost of shipping it out to get resized and I’m assuming the rush. I really wish someone would’ve been clear regarding this upfront, as we could’ve just purchased something else entirely or would’ve had it done elsewhere. We’re really disappointed with that and it left a bad...