Subway — Restaurant in Long Beach

I ordered a sandwich to-go from this location and was absolutely disgusted to find a hair (that looked like a pubic hair) inside it while cutting it at home. I’ve attached a photo and video as proof.

I called the store right away, and the employee told me I needed to bring it in to show them. So I drove all the way back with the full sandwich. When I arrived, the staff didn’t even apologize. She asked me to point out the hair, said something in Spanish I didn’t understand, and offered to make a new sandwich — no apology, no concern.

When I asked for a refund instead, she said she couldn’t do that and told me customer service wouldn’t refund me either, in a very rude and dismissive tone. I was shocked by how little they cared.

I understand things happen — mistakes can occur — but what really matters is how a business handles it afterward, and this location showed no accountability, empathy, or professionalism. Very...

Normal subway experience until the worker didn’t know what she was doing obviously no training and no English. I tried to be patient then the manager girl in the black shirt disappeared as I ordered. I wanted a water cup but no one was there. So I grabbed the smallest cup and what felt like 20 min later she came to my table and got mad at me for taking the wrong cup. Horrible professionalism and horrible customer service. Who ever is in charge of this place get to work and train your staff on the basics but even more importantly tell them to smile and be nice gosh. They all look depressed and are mean. Didn’t make me feel...

I visit this subway every so often when i decide to have a picnic at El Dorado park . This facility is clean, veggies are fresh each time i visit, if i could be honest customer service could be a little better. Maybe just a little energy when engaging with customers. My only disappointment was the fact they stopped serving honey oat wheat bread 😫 lol other then that 4 stars for the freshness of the food and the cleanliness of the facility. A little more enegy from the workers and bringing back the honey oat bread would definitely dial the rating up...