Super Mex — Restaurant in Long Beach

It’s just a taco for heaven’s sake! I had an awful incidence with the manager about six years ago. After he argued with me and was absolutely intolerable, I said to myself, I would never patronize this establishment (Super Mex on Spring Street) ever again. In this case, the customer was correct and should have been compensated for poor service and poor food quality. But it didn’t happen! Now since time has passed, I decided to be the bigger person and give them another chance to see if they would be able to redeem themselves. Well, nope, not this time. I ordered a carne asada taco a la carte and wanted to change from the regular toppings to basic lettuce, tomatoes and cheese and a hard shell. When I picked up my order, I was told that as a courtesy, they went ahead and gave me the hard taco shell but in the future, I can’t ask for it, however, it needs to be soft. Whaaaat????? I was unbelievably taken back. As a customer ordering an “a la carte” taco, I should be able to order whichever type of shell I want - soft or hard. It’s not like they don’t prepare hard tacos. Once, again, there is something truly wrong with this restaurant in how they treat customers. I truly feel that they need to go through extensive customer service training 101. I’m so done with them! I’m not going to waste anymore of my...

I had the tacos with rice and beans. The rice and beans were pretty fair and the tacos are your average beef taco. Too much average food at highly inflated prices. My wife got taquitos al la carte and not only can we make a better one at home but they only offer guacamole or sour cream period. You choose one or the other, but a traditional or at least what I'm used to comes with salsa , some form of crema or sour cream and cotija cheese. She recieved two taquitos with a fair dab of guacamole for like 8-9 bucks al la carte. This is cheap mexican street style food not upscale dining . I realize we are under inflation but I would take my buisness elsewhere if I'm going to pay their prices. You can find better food at one of these street vendors and eat at a near by park outside which is fine because the staff at the restaurant felt rigid and made us feel uncomfortable, anyways Bottom line,there is better stuff out there. I would rather buy a complete plate done well than see all these up charges to make a just average plate of food. Just another example of restaurant food quality going down but prices at the top of what...

Good food that always hits the spot. I should mention that of the MANY visits to this location, maybe two have been dine-in - it's usually a take-out stop for me.

The appeal: bean & cheese burritos - a family favorite. Though the priciest b&c I've encountered, it is our favorite! Sometimes the cheese is too excessive or not melted (by the time I get home nonetheless), but with some of their salsa poured on it I have my fix. On that note, Super Mex salsa is one of the best - at least best restaurant salsa I know. Occasionally when fresh it's too strong on the tomato, but let it sit a day or two and it kicks up. I just wish they offered the salsa verde like the Jr Mex on Cherry! Besides the b&c, I might get the carnitas burrito with red sauce - not quite the Super Mex burrito. The carnitas meat is usually awesome so the change in burrito style for me is usually without disappointment.

All in all, not my favorite Super Mex location but still cranks out...