Little Caesars Pizza — Restaurant in Longmont

The absolute worst customer service I have ever experienced. I placed an order using the little Caesar’s APP. I was notified after 20 minutes that it would be delivered by DoorDash, I did not order from DD, little Caesars Is using them. The delivery driver calls after an hour and says he can’t find our apartment complex. A complex that has been delivered to multiple times. I call door dash help desk after another 20 minutes and request a refund. They tell me, I must speak with the store I ordered from.

I call this store, a guy answers and I ask to speak to the manager, he’s says yea… how can I help. As if he’s the manager. I explain everything… he says nothing and then a woman gets on the phone. I’m confused, is she the manager? She answers the phone and just says.. “yea” . I explain again. Martha Soto explains that she can’t help, keeps telling me to call door dash. Calls a woman at another store. Says they can’t refund since they already sent the food out. I spend 20 minutes explains to them how customer service works, how it’s theft of you pay for goods and you never receive the goods. Not once do they offer a solution, to remake the order, to redeliver, to refund, nothing. I ask for a supervisor name or number, they refuse. I ask what is the franchises contact number and name, they refuse. And CONTINUE to tell me to call DoorDash.

This is hands down the worst customer experience I have had. The most unprofessional, ineffective, rude and dishonest management I have ever experienced.

If Little Caesar’s corporate monitors these reviews, which they should, I need to be contacted by the franchise owner immediately.

I have paid for goods and service and not received anything or a refund, to remind you again…...

This location is by far the absolute worst. The customer service was terrible. I ordered ahead of time over the phone to save time. I waited for over 25 minutes once i arrived without any acknowledgement. When I went to pay for my order (which had been sitting out on the table for over 20 minutes getting cold instead of being put in the oven.....) they would not accept my money. they said it had to be exact change or it had to be a credit card.... I was not notified of this before or while I ordered over the phone. I'm extremely unhappy with the service I recieved. The young girl at the cash register only spoke to other customers that spoke Spanish and ignored everyone else even though she spoke English very well. (I speak Spanish as well and she ignorantly made comments about the customers thinking we could not understand her. She was disrespectful and the manager was condescending when I tried to address the situation. I would highly recommend hiring older or more experienced customer service employees or at least not ones that arnot completely incompetent. I will never return to this location and I've lived two minutes away for over 10 years. please hire new employees. I DO NOT recommend this little Caesars due to the the management and the employees. You guys seriously failed miserably. I will make sure to...

DO NOT BELIEVE THEM IF YOUR CARD DOES NOT GO THROUGH - CHECK WITH YOUR BANK BEFORE RUNNING IT AGAIN! Not to be a negative person, but when you double-charge someone for a meal - typically they are entitled to a refund of AT LEAST one of the charges. This did not happen. I visited a couple of months ago on a weekend (when your banking app typically updates slower) and the guy behind the counter informed me that my card did not go through during the transaction. His supervisor assisted, and finished ringing me up. The following Monday, I found TWO charges on my card for the meal, returned with my receipt and FULL EVIDENCE on my Bank App that the charge had been done TWICE - and was met with the Manager telling me that she would have to contact the owner to ok the refund. Really? With proof? Alright then - I let her take a screenshot of my Banking App - provided my contact information, kept the receipt and left. I have NEVER been contacted by anyone from the business to recoup my lost money despite a few phone calls to the store to follow...