Chipotle Mexican Grill — Restaurant in Longview

I and so annoyed. Im a nurse at the hospital so I gathered up multiple orders and we have to have food delivered because we can't have someone leave the unit to pick it up. I tried to place an online order for delivery through the website and twice it gave me an error message when I tried to pay. So then I called and gave my entire order to the robot (3rd entry) who said my order would be entered for pick up and that delivery wasnt an option through the phone. Then it hung up. I called again and demanded a personto the robot lady and got a guy at some corporate site who said he couldnt place my order and I'd have to call the store. I told him I couldn't get a person and he told me to repeat manager until I got one. Robot lady was having none of that and eventually the robot put me on hold for 13 minutes. 13 minutes in a hospital is a hell of a long time answering phones and call lights and questions in-between. Then the call disconnected and I was hung up on. I've already gathered 4 people's orders and I'd been trying to order for an hour and our hospital cafeteria doesn't have food on the weekend past a certain timewe went far beyond that time. So I wound up ordering for the 4th time through door dash. The prices are higher on the app and it took 2 hours to get our food from first attempt to order online to delivery. We ordered Chipotle alot and now since it can only be door dashed because the website can't take a payment and the phone app can't take a delivery order and there's no way to speak to a person at the actual store, we will just pick something...

I haven’t been to this Chipotle in a while but the service was always great!! What happened? Yesterday I went in and the first person looked like they were cramping really bad. Made it to checkout, I ask for salsa a few times, I think she misunderstood what I was asking for. She picked the bag of chips up out of my bag, and said “this is all it comes with” THEN dropped the bag of chips from the air back in the bag🤦🏻‍♀️ I was actually shocked. I am always very nice because you never know when someone is having a bad day..but this was over the top. She was very rude, worse than what you get at Popeyes Chicken 😂 Come on y’all, where’s the class you use to have? OH, AND WHAT ABOUT THE TABLES? It wasn’t busy at that time but there was no unsweetened tea. I ask may I have some, she said, I already told them we are out.. THAT’S IT, no we’re making some, just nothing at all! I paid for tea but had to drink 💦 AND EVERY SINGLE TABLE IN THAT PLACE WAS DIRTY!! The floors were horrible as well but I wasn’t going to sit on the floor, I just needed a clean table. Well, I cleaned one so I could eat.. 🤦🏻‍♀️ What is really going on here?

Update: There is a response to my review, they ask me to contact them to discuss. The email is not a...

First thing, super dirty everything. The trash bins are full inside and outside of the restaurant. The condiments area is a mess and behind the glass is an even more chaotic disaster. There is always a note on the door that they are out of multiple important items, today it said, "out of chips, lettuce and guacamole." Reality was they were out of those things plus about 95% of the other things ie. black beens, salsa, veggies, meats and just about everything else. And did they remove the dirty silverware for these items. Nah. They haad the audacity to ask, what would you like on you bowl, which the only options were beans and that corn mixture. Everything else was imaginary. You go to pay for you bowl of 90 percent rice and it's full price. No discount or anything. Then the staff is in some kind of snarky mood and just frowns the whole time with zero cordial or anything. Then you look at your plate and you have a toddler portion of the remnants of meat and a bucket of rice. Yeah. Fresh is not the word I'd use for this location. Pics will show you the state of this place and the disappointment...