The Catch - Longview, TX — Restaurant in Longview

One star because of the service. My family has been here twice. The first time we were here we picked up dinner to bring home to find that we didn't get all of our food. No big deal, one time thing, things happen right? We just dismissed it because we live about 30 mins away and didn't want to make the long drive back. Fast forward a few months to now. We decide to give it another try. We order dinner, come home, we are missing 3 sides. This time I call the restaurant back and explained what happened. Since we live so far away I asked for a refund instead of making the long drive back up there. The "manager, Eddie" told us that he wouldn't refund us since it was a meal that we ordered and our only option was to come back. We told him that we had no intentions on coming back because of the distance and bad service. To which the manafer replied " why do you keep coming back if it's bad service?" LIKE WHAT?? The manager hangs up, I call back and speak to this "manager" again and confront him about being so rude when we just wanted a refund. This "manager" hangs up on me! My mind is blown that this "manager Eddie" guy could be so rude and unprofessional. I call back, he answers immediately with a "yes ma'am" and I explain I'm leaving a bad review, this is messed up I just want my money back we are never going back there. To which he tells me he refunded my entire meal and hangs up on me AGAIN. To be determined if I get my money back. Definitely don't trust this place...

Wife & I moved back & been in Longview for almost a year now. Decided to go to Jersey Mike's for a sub 3 days ago and saw this place (The Catch) next door and said we should try them. Well 2 days later on Friday at 6:49pm we show up and WOW😲, there was at least 10 vehicles in the drive thru line and several vehicles in the parking spaces. So I parked and went inside to order our takeout. There were several people inside and in their outdoor patio waiting on their order and others who had already got their order to dine in. The hostess that took my order right away was very kind and helpful to make sure that I got all I needed on my order. I ordered 2 / Catfish Fillet Baskets & coleslaw. They were moving orders one after another promptly. I had my order in hand and out the door in 12 minutes 👍, and there was still at least 10 vehicles in the drive thru lane. Their prices are very competitive to other eateries in the area. When we got home we were absolutely impressed with the amount of catfish we got in our basket order and the taste was amazing to us. This was our first time there and we are looking forward to trying more different items on their menu. I will recommend this small establishment to anyone who wants catfish & to try any other items on their menu without having to go to the large restaurant atmosphere. Good job (The Catch), we will meet...

I've been here 6 times since November 2024. I always get take-out. Usually takes less than 15 minutes from the time I order till the time I walk out the door. I have always gone there on Friday around 6:30pm and the food has always been good. One time I went on a Saturday at the same time and my catfish filet was over cooked and hard on the ends, hush puppies & fries were very soft and soggy. Today I went in and placed my take-out order at 6:09pm and after 25 minutes I questioned my order and found out that someone took my order off the board. The person I spook to had to setup a reorder and told me they would add some gumbo to my order for the inconvenience. I waited for 15 more minutes to get my order and finally left at 6:52pm 😡. Well I got home with my catfish and the complementary gumbo but my coleslaw was nowhere to be found. Now I'm really pissed 😡😡. I should have check before I left but my blood pressure was already starting to sky rocket and I just wanted to get home. Take-out anymore is a crap shoot just about anywhere you go 😡. Two screw ups on one order is unacceptable. I will be looking to go somewhere else for my catfish & seafood. This establishments revenue for 2025 will be at least $600 less than 2024.. Any other customer's reading this, you have...