Panera Bread — Restaurant in Longview

I visited this location tonight. I walked in at 8:35pm and was greeted with Debbie giving me the classic "i know that we are open but i don't understand why you are coming to order food when i don't want you here" look. When i walked to the cashier's stand, Debbie said, "yeah." To which i replied "you guys don't have to look so excited to see me." Seeing no change in her demeanor, i placed my order. Other employees were already in the process of breaking down some type of food station that was visible from the cashier's stand. I ordered a bown of soup as well as a grilled cheese sandwich. Both with fruit cups. When they handed me my food, i expected to receive 2 bags as i ordered both hot and cold foods. To my surprise, the two cold fruit cups were one top of the hot grilled cheese sandwich and directly beside the hot bowl of soup. This was one of the worst experiences i have ever had at a Panera Bread. The worst was Hagerstown Maryland but that's another nights...

This was a difficult experience. I entered to no one at the counter for at least 3 minutes. Does not seem long until you actually have to wait with no one acknowledging you are there. I was standing at the counter and observed an employee headed my direction. As she approached an older customer was headed toward the counter too. This lady actually cut between me and the counter. I actually had to jump back to avoid a collision. Very surprised and a bit dismayed, I moved all the way back towards the entryway. Did that actually just happen?? Did this lady really just cut in line?? Either way I was still not acknowledged for another 2 minutes by someone willing to take my order. I do not like leaving reviews of this nature as they are subjective. Not knowing all the issues surrounding the actions of this lady and the employees. But this was a difficult...

What is better than soup and a sandwich when under the weather? Very good soup/chili. I had the chili one night and it was spicey enough to sooth and help with the cold, the next night I had the chicken rice. Both were well prepared, well seasoned and at the right serving temp. Both nights included an half of a ham and Swiss sandwich with all the fixings. They even remembered to put the mayo on the side and not on the sandwich. Why not give stars? I was staying in a hotel they would not deliver to since it was "just" out of their delivery area, even though they would not supply a delivery area map. Walk in, great. Drive through, great. Delivery,...