McAlister's Deli — Restaurant in Longview

Edit: I've noticed that management cares about their customers' input/opinions and suggestions. As previously stated, I eat here at least once a week, if not more. I've noticed that there are a few people walking the floor checking to see if you need a refill or if there is anything you need. It's just a nice "Southern Hospitality Flare" that totally changes the atmosphere. Everyone join me and leave a tip, hand them a few $$$ for making your dining experience all the better. Thank you, McAlister's management(Allison & Jordan at this location, she's amazing!)for actually reading my review. I found it important to add this edit. It's wonderful to see the smiling faces drop by your table a couple of times just to check on you and see if you need anything. Also, a new wheelchair ramp (see pictures) has been put in place, and it's so much easier to get on the sidewalk. The tables have been removed from in front of the ♿️ parking so I can get out of the vehicle and if I'm in my wheelchair I have plenty of room to roll on the sidewalk and safely get into the restaurant.💕 It feels good to change it to 5 ⭐️'s!

Great food choices! Best tea in Texas!! Many things have changed over the years, but one thing that's stayed the same is the quality of their food. Let me not forget, you will always walk through the door and see smiling faces. I truly wanted to give this particular restaurant 5 ⭐️'s because I'm here at least once a week. But often times I have to use my wheelchair and I struggle to get into the restaurant bec there are tables on the sidewalk in front of the handicap parking. I also have to find someone to help me to use their restroom because I can't open the door. Even if I'm using my forearm crutches, I can't open the door. Lately (last 6 months), it has been very rare that someone will come by your table and ask if you'd like a refill or if you need anything. I know most people don't leave a tip on the table, but we give a tip to any person that stops at our table. I'm not sure if the company policy changed or what happened, but it has changed the atmosphere in the restaurant. Here's what keeps us coming back: amazing food with a lot of food choices, smiling faces, their tea, and we love the rewards from the app that's very easy to use. If you are hungry, download the app and head over to...

*Editing to update... The general manager reached out to me about this matter, although I was unavailable, I appreciate the concern. They said they spoke with the staff about this matter so it won't happen again. They also sent reward points, which equates to a meal. While I wasn't hurt, I just want people to be aware..it doesn't matter what restaurant it is.

Toothpick inside my sandwich.

I have been to this location several times, so I know when you dine in, they put a toothpick in your sandwich. I have also ordered pickup several times and have never had a toothpick. I ordered a 9:40pm pickup, drove to work, and I started eating(McAllisters had already closed so I couldn't go back up there) I bit into something hard...it hurt my front teeth. I look and there's a toothpick LAYING INSIDE my sandwich between the lettuce. It wasn't stabbed in to hold it. There was no hole in the bread...it was laying inside. So be warned and look inside your sandwich before you take a bite. And the guy at the register was distracted by his phone...you won't miss anything to lay it down...

Being New Year’s Eve, we called to see what time they closed. They said 8 PM. We entered at 730. We placed our order and took our seats in a booth. My wife ordered the salad and sandwich. The salad has rust and discolored lettuce that was obviously old. She also ordered a club that came with no bacon. I ordered the spud maxx. The potato was either left from lunch or the day before. It was hard as a rock. And the maxx is suppose to come loaded. Imagine my surprise when I peeled back the top layer and there was no one meat, much less all the meats that are advertised that come with it. At 8:09, we asked for a refill of tea. We were told there was no more that they closed at 8. Well that wasn’t necessarily true because we were still in the restaurant eating. If they wanted to go out for New Years Eve so bad, they should have closed earlier so they could have been out at 8. Don’t stay open til a certain time and then not provide quality food or service. Definitely lost our...